Account Relationship Manager | Al-Futtaim Finance | Financial Services

Job Requisition ID: 175790  

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Account Relationship Manager is responsible for controlling the F&I operation across UAE, focusing on maximizing product sales by volume and income. This role involves direct management of F&I Managers, driving strategic KPIs, training team members, and strengthening brand integration. The position demands adept relationship management, ensuring effective collaboration with Senior Management and influencing business strategies to foster growth and efficiency.

What You Will Do:

Recruitment and Staffing

• Recruit and install effective F&I managers capable of operating within Automotive Retail Dealer and SME sites.
• Ensure F&I managers are trained in products, processes, and systems.
• Manage the recruitment of staff capable of performing in an F&I environment.
• Performance manage the exit of underperforming F&I Managers.

Performance Management

• Drive achievement of KPI targets focusing on income growth and IPRU.
• Manage the ongoing performance of the F&I team based on agreed KPI metrics and HR issues.
• Conduct on-going F&I review programs and communicate on a regular basis.
• Performance management of brand F&I Managers.

Training and Development

• Control and manage training of F&I Managers to a pre-determined level and implement into the showroom environment post-training.
• Develop brand-specific training for F&I Managers.
• Build, implement, and deliver F&I training programs based on showroom processes and procedures.

Strategic Management

• Support the head of Auto with recommendations on changes to showroom processes for F&I KPI implementation.
• Develop and maintain monthly review programs with AF management to drive actions key to vehicle and product sales growth.
• Implement strategic marketing initiatives to drive vehicle sales.
• Brand integration and relationship management of all F&I related activities.

Relationship Management

• Create and maintain strong working relationships with AF Automotive & AlFuttaim F&I Senior Management.
• Influence and gain commitment at all organizational levels, including AF SMT, AF Regional & Branch levels.
• Develop an agreement on F&I strategy with Senior Management.
• Avoid and resolve issues, developing solutions as required.

Required Skills To Be Successful:

• Outstanding interpersonal, facilitation, and presentation skills.
• Strong quantitative and analytical skills.
• Ability to build and deliver F&I training programs.
• Competency in showroom knowledge, including understanding Connect/CenterPoint systems.

What Qualifies You For The Role:

• Strong knowledge of F&I processes, structures, systems, and methodologies.
• Previous experience as an F&I Manager is a must.
• Experience in Automotive General Management within a Brand representation environment.
• Proficient in English, with Arabic skills being an advantage.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

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