Store Manager | Retail | Watsons | Qatar

Job Requisition ID: 174444 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:
The Store Manager is responsible for leading a team to achieve high levels of customer service and in-store execution to drive sales and profitability targets. The role requires excellent communication and people skills to influence the team to deliver outstanding customer service. The manager must be able to analyze sales figures to strategize and achieve business targets, while managing financials such as P&L and store KPIs.

What You Will Do:
Profit Financial

• Drive, monitor, and review sales performance and recommend action plans to deliver sales budget at the store level.
• Conduct monthly meetings focusing on category sales performance with selling personnel to update performance and recommend improvements.
• Implement strategies and ensure 100% execution of all programs to achieve sales targets of exclusive products and submit feedback on promotion effectiveness.
• Manage and control store-approved operational expenses (OPEX) such as utilities, wrap supply, and staff costs.
• Recommend and initiate plans to optimize store controllable expenses.
• Achieve shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance.

Commercial

• Check and review the implementation of display and timely replenishment of stocks.
• Manage availability and timely replenishment of stocks.
• Ensure consistent, accurate, and timely inventory adjustments (e.g., GAP, Cycle Counts, Negative Quantity on Hand, False Positive).
• Comply consistently with the Brand of Service Standards when dealing with customers.
• Ensure customer shopping experience exceeds expectations.
• Handle and report product queries and complaints, offering advice professionally aligned with the Brand of Service Standards procedure.
• Drive loyalty member programs and initiatives to achieve target transaction participation.
• Drive selling techniques to achieve target conversion/transaction rate.
• Cascade ongoing promotions, activities, memos, and bulletins following the standard power talk guidelines regularly.
• Check and validate the proper implementation and execution of promotional and store activities (e.g., promo callouts, hero displays, and price changes).

Process

• Ensure policies, brand standards, grooming guidelines, and internal control procedures are communicated and implemented as per SOP.
• Demonstrate strong analytical skills and understanding of the system and reporting.
• Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management.
• Liaise with mall management and handle store documentation as appropriate (daily reports, banking, refunds, exchanges, etc.).
• Perform cashiering duties.

People Management

• Plan and monitor Personal Development Plans and in-role development interventions.
• Identify, implement, and monitor team learning interventions.
• Review and discuss performance appraisals and personal plans of direct reports.
• Implement action plans for employee engagement.
• Conduct performance review completion and discussion.

Required Skills To Be Successful:

• Strong leadership and team management abilities.
• Excellent customer service orientation and empathy.
• Proactive initiative-taking with good team spirit.
• Strong analytical skills and retail systems understanding.

What Qualifies You For The Role:

• Bachelor or Master's degree is preferred.
• Minimum 5+ years of experience in retail and team management in the beauty sector.
• Proficiency in retail operational skills (stock management, visual merchandising, systems, cash management).
• Demonstrated management and people development skills, leadership abilities, and problem-solving competence.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.