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Store Manager | Toys R Us | Qatar

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Date: 08-Feb-2019

Location: Doha, QA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 7420

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

About the Role

Achieve the most profitable operation; establish a high level of customer care and service, effective management of budgeted resources so as to secure the agreed commercial and financial objectives.


Key Responsibilities

To achieve section budget set every month and on YTD by FM Ensure that inventory / stock take losses does not exceed 0.4% for all stores individually in 2014: will be reviewed at full year. Through effective communication, stock management systems and processes, ensure that your section has 100% on self-availability Weekly Cat Margin report should be action base on stock availability.

To ensure a structured method of communication is fostered between you and your Duty Managers, ensuring that business reviews, general business updates from all departments, and reprimands are documented and sent to them every month in a format created by you making a cc to ARM

(All documents will be submitted by 5th of every month to ARM) Execute the weekly bulletin on time and follow up against the requirements. Ensure daily briefings take place to update the team on business performance, new products, SOP’s and HR initiatives. To set up a mechanism whereby within your store you speak with customers and gauge feedback which is then discussed with ARM during monthly Reviews. Mystery shopping index of all showrooms within TRU should not be less than 90% consistently. CSI rating should be at 85% & Customer Promise rating should be at 45. Ensure Demo happening at Entrance true operation hrs

Ensure that the SOP’s are being followed 100% To ensure that Sales Supervisors are commercially aware and able to discuss Sales Performance vs. Budget, Growth, ATV, Footfalls, Conversion Rate, EGP per square foot, EGP per person, Net Profit, Cost Control vs. SG&A, Damages, Markdowns & Availability. (Review to take place on store visits and Managers meetings by GM) To ensure that all sales supervisors are conducting daily floor walks personally and that they follow up on points raised, and complete these before day close. ARM will randomly check this on store visits to ensure all points are being complied/ adhered to.

To ensure Sales Supervisors are conducting mock audits as per the Al Futtaim audit criteria before Al Futtaim Audit team arrive at your stores. The completed mock audit will be forwarded to you with action plan, which you will submit to ARM. Nothing except green (PASS) will be expected. To ensure that you actively take part in assisting the roll out of Retail PRO V9 in all of your stores along with Process & Compliance manager. This will be deemed successful if you meet time frames and have zero issues with the implementation which includes the training of staff.

Work towards identifying team members who can be groomed and developed for independent testing, which may allow for their advancement. To devise a mechanism whereby work competencies will be outlined for each designation and teams measured against these, and ranked as well as used for effective recruitment (Ongoing to be discussed at monthly review.) Ensure that you actively lead team for the "Growing Together" program and all other initiatives for team development, including ensuring the correct relevant training is provided to all staff for this and other AFTC sessions. Identify potential and low performance base on strength and weakness and recommend to specific training to enhance the skills.


About the Person:

3 years of Experience in a similar role

Good Interpersonal Skills

Able to communicate fluently in English

An ability to implement creative and imaginative approaches and identify new options for service development.

Able to lead, Motivate and develop the team, give clear direction and feed back in order to improve performance.

Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous Improvement.



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.