Service Coordinator - Electronics | Retail | DOMASCO | Qatar

Job Requisition ID: 171603 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team.

What you will do: -

Description of Accountability:

• Service Coordination: Schedule and manage service appointments to ensure timely and efficient delivery.
• Customer Communication: Interact with customers to understand service needs and provide regular updates.
• Technician Dispatch: Assign technicians for field service and In-house repairs.
• Record Management: Maintain accurate records of service requests, work orders, and customer interactions.
• Quality Monitoring: Ensure service quality meets company standards and customer expectations.
• Reporting: Generate reports on service performance, customer feedback, and operational issues.
• Administrative Support: Assist the service team with inquiries and resolve service-related concerns.
• Cash Handling: Manage petty cash and oversee customer cash collections.

Required Skills to be successful:

• Able to handle Complexity
• Excellent Planning and Organizing Skills
• Attention to Detail
• Product Confident
• Good Communicator

What equips you for the role:

• 3-4 years’ experience in service coordination, preferably in electronics or home appliances.

• Diploma or Bachelor's degree in Electronics or a related field is preferred.

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in using service management systems and digital tools.
• Ability to work independently and collaboratively.
• Detail-oriented with strong problem-solving skills.
• Basic knowledge of home appliances and air-conditioning products is an advantage.
• Fluency in Arabic and English is essential.
• Strong computer skills are required.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.