Service Advisor | Al-Futtaim Automotive | DOMASCO

Job Requisition ID: 180398 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:
The Service Advisor at our Quick Service Center plays a vital role in managing customer interactions and ensuring the successful delivery of services. Key responsibilities include receiving and noting customer requests, preparing job cards, providing detailed estimates, managing cash and petty cash transactions, and ensuring satisfaction with service delivered. The role demands effective communication skills to handle customer concerns promptly and ensure consistent satisfaction rates. The advisor should demonstrate cultural sensitivity and teamwork to handle dealership service operations effectively.

What You Will Do:

• Receive and greet customers promptly with a smile.
• Record customer requests accurately and sympathetically.
• Collect precise symptoms of complaints from customers for effective resolution.
• Explain job details and estimates to customers.
• Deliver the vehicle personally and explain the invoice to customers.
• Prepare and manage job cards efficiently.
• Ensure adequate number of Repair Orders are processed.
• Monitor workshop operations and promise delivery times accordingly.
• Follow up on jobs in the workshop and obtain approvals for additional repairs.
• Process and record all cash transactions accurately within 24-hour timeframes.
• Manage cash desk activities, ensuring proper documentation and usage.
• Prepare and reconcile petty cash vouchers and maintain organized filing systems.
• Deposit cash to the bank regularly, maintaining accurate records of all deposits.
• Assist customers at the parts counter with expert knowledge on parts and accessories.
• Monitor inventory levels, conduct regular stock audits, and cycle counts for accuracy.
• Oversee parts returns and inspect for quality and proper documentation.
• Promote additional parts and accessories sales to meet revenue targets.
• Comply with company quality guidelines and SOPs, reporting all incidents.

Required Skills To Be Successful:

• Excellent customer service and interpersonal skills.
• Strong cash and inventory management proficiency.
• Effective organizational and problem-solving abilities.
• Proficiency in MS Office, ERP systems, and SAP software.

What Qualifies You For The Role:

• Bachelor of Automobile /Mechanical Engineering or equivalent.
• At least 3 years of experience within an automobile dealership as a Service Advisor.
• Proficiency in automotive dealer/distributor business processes, SAP, MS Office, and ERP systems.
• Strong customer handling, communication, interpersonal, and analytical skills.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.