Service Advisor | Al-Futtaim Automotive | DOMASCO

Job Requisition ID: 170164 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
We are looking for an experienced and customer-focused Service Advisor - Commercial Vehicles to join our aftersales team. In this role, you will serve as the main point of contact between our customers and the service department, ensuring smooth scheduling, clear communication, accurate estimates, and top-quality service delivery. You will play a key role in enhancing customer satisfaction while achieving service revenue targets.

What you will do:

• Welcome customers, document vehicle issues clearly, and explain service options and timelines.
• Schedule and prioritize maintenance and repair work based on urgency and technician availability.
• Coordinate daily with technicians and the parts department to ensure timely service completion.
• Promote additional services such as preventive maintenance and service packages.
• Provide updates to customers regarding the status of their vehicles and handle inquiries or complaints professionally.
• Prepare accurate cost estimates and ensure all work orders and invoices are processed correctly.
• Contribute to achieving monthly service and parts revenue targets.

Required skills to be successful:

• 3–5 years of experience as a Service Advisor in the commercial vehicle industry.
• Technical diploma or bachelor’s degree in Automobile or Mechanical Engineering.
• Strong understanding of workshop operations and dealership service procedures.
• Proficient in MS Office and service management software (ERP systems).
• Excellent communication and customer service skills.
• Ability to prioritize tasks in a fast-paced environment.
• Fluency in English is essential; Arabic or Hindi is a plus.

About the team:

You will be joining a supportive and dynamic aftersales team focused on delivering efficient, high-quality service to our customers. The team values collaboration, accountability, and technical expertise, working closely together to resolve challenges and exceed service targets

What equips you for the role:
You are equipped with hands-on service advisory experience, deep technical knowledge of commercial vehicles, and a proactive attitude. Your ability to communicate clearly with both customers and technicians, combined with your problem-solving skills, makes you well-suited to manage service operations while delivering a superior customer experience

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.