Sales Assistant | Retail | Toys 'R' Us, AlSadd Mall

Job Requisition ID: 179432 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Sales Assistant plays a pivotal role in driving sales and ensuring a positive customer experience. They are responsible for both generating sales and supporting various operational tasks. Key success factors include maintaining a clean and organized store environment, meeting customer service standards, and contributing to a welcoming shopping atmosphere.

Sales and Customer Engagement

• Generate sales by engaging customers and offering insights into product range.
• Greet customers immediately upon entering the store with a smile and friendly demeanor.
• Provide current, relevant information about products to customers to aid their purchasing decision.
• Sincerely thank all customers as they exit and invite them to return.

Operational Duties

• Maintain a sparkling clean and organized environment, adhering to store standards.
• Provide quality service in fitting rooms and ensure clean and neat cash wrap areas.
• Follow up with customers timely to ensure satisfaction and attempt to upsell or add on to the sale.
• Capture customer information accurately in the database for marketing and sales tracking.
• Offer gift cards during checkout and manage cash wrap efficiently.

• Excellent customer service skills and the ability to engage customers positively.
• Ability to work efficiently and maintain store cleanliness standards.
• Competence in using computer-aided design packages for visual merchandising.
• Capability to manage cash register processes accurately and efficiently.

• High School Degree is required.
• 1-2 years of retail sales experience preferred.
• Proficiency with CAD software such as AutoCAD, Sketchup, Illustrator, or Photoshop.
• Good verbal communication skills and capability to perform heavy lifting and stand for prolonged periods.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…