Sales Assistant | Retail | Maje DOFC, Qatar

Job Requisition ID: 180798 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Sales Associate plays a crucial role in driving sales and delivering an exceptional customer experience. This role involves engaging customers through enthusiastic and energetic service, maintaining a clean and inviting store environment, and executing various operational tasks as directed by store management. Success in this role is demonstrated through the ability to make a strong positive impression on customers, efficiently manage sales transactions, and contribute to a welcoming shopping atmosphere. The Sales Associate supports the store's operational excellence and contributes to achieving sales targets.

What You Will Do:

Store Environment Management

• Maintain a sparkling clean and organized environment by upholding store standards and cleanliness.
• Ensure visual presentation standards are met consistently.

Customer Engagement

• Create a positive first impression for customers through an energetic attitude and adherence to dress code.
• Greet customers immediately upon entering the store with a smile and sincere, welcoming greeting.
• Thank all customers sincerely for shopping as they exit the store and invite them back.

Customer Service

• Provide customers with current and relevant information about the products.
• Deliver quality service in the fitting rooms, following up with customers timely.
• Attempt to add on to sales to enhance customer satisfaction.

Sales Operations

• Provide efficient service at the cash wrap, offering gift cards and maintaining cash wrap cleanliness.
• Capture customer information in the database to assist with customer relationship management.

Required Skills To Be Successful:

• Excellent verbal communication skills.
• Strong customer service orientation.
• Ability to maintain cleanliness and visual standards.
• Capability to handle physical tasks such as heavy lifting and extended standing.

What Qualifies You For The Role:

• High School Degree required.
• 1-2 years of retail sales experience.
• Good verbal communication skills.
• Ability to perform some heavy lifting and stand for a minimum of 8 hours.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…