Sales Assistant | Retail | ACE Hardware, Doha Festival City

Job Requisition ID: 182059 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Assistant role at Ace Hardware involves maintaining a tidy and shoppable store environment, focusing on enhancing customer shopping experiences through excellent service and product knowledge. The position supports sales targets using effective selling techniques and requires operating the point-of-sale system, managing stock, and applying merchandising principles to uphold the store's corporate image. Successful candidates will be proactive in problem-solving within concrete tasks and collaborate internally when needed, primarily focusing on immediate retail operations.

Customer Service

• Provide high levels of both internal and external customer service by understanding product categories and assisting customers professionally.
• Develop product knowledge to advise customers on appropriate products, enhancing customer satisfaction and driving sales.
• Proactively engage with customers in-store to promote products and ensure a complete shopping experience.

Point Of Sale Operation

• Efficiently operate the point of sales system, ensuring procedures for cash operations are followed with high accuracy in transactions.
• Maintain precision in all financial dealings to uphold store integrity and customer trust.

Product Knowledge and Merchandising

• Actively learn and understand uses and benefits of store products to advise on customer purchasing decisions.
• Apply merchandising principles post-training to enhance store image and presentation.
• Maintain a clean and organized store environment through regular cleaning programs for assigned departments.

Inventory and Stock Management

• Assist in receiving deliveries and displaying goods following approved procedures to ensure product availability.
• Comply with in-store procedures related to pricing and ticketing to prevent loss and maintain customer clarity.
• Support stock management activities like stock take events, new store openings, product launches, and seasonal rollouts.

• Superior customer service skills, consistently exceeding expectations.
• Strong product knowledge and ability to learn and advise on new products.
• Competency in operating sales point systems with high precision.
• Ability to maintain store standards through effective cleaning and merchandising practices.

• Completion of secondary school education.
• Minimum of 2 years of experience in a retail environment.
• Proven ability to provide high-quality customer service.
• Knowledgeable in using point-of-sale systems and maintaining transaction accuracy.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.