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Sales & Supply Support Specialist | IKEA | Doha, Qatar

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Date: 17-Jan-2018

Location: Doha, QA

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.


About the Position:


We are looking for a Sales & Supply Support Specialist | IKEA | Doha, Qatar who will be able to maximize product availability to the customer by ensuring that all operational objectives/metrics are delivered, including quality, quantity, cycle time and cost through development and execution of operational initiatives. You will ensure that the ordering system is optimized, all logistics KPI’S are produced in weekly and monthly reports and communicated to the managers and to be the store expert in the sales IT-system.


Key Accountabilities:

  • Support shopkeepers in all forecasting and ordering tasks by producing analysis and follow up tools for the ordering process in the store.
  • Monitor that the agreed HFB range is offered and stocked in the store and properly administered in the system to ensure we maximize availability for our customers.
  • Provide our shopkeepers with relevant availability information for active sales steering in the store, to allow for a sustained perceived availability by our customers.
  • Support shopkeepers with the range exchange process: - phasing in new articles and out discontinued articles in the store by monitoring progress of ordering parameters for new and outgoing articles.
  • Act as an interface to secure administrative routines to maintain consistent stock balances.
  • Administer stock movements in an accurate and timely fashion.
  • Monitor the automatic ordering process and initiate actions in case of disruptions to the order flow that jeopardize availability for our customers.
  • Secure optimal usage of internal and external order parameters and sales space parameters in the It system.
  • Responsible for stock build up for replenishment solution changes, activities or in preparation for a peak sales period.
  • Plan and prepare for incoming deliveries and ensure adequate buffer space in line with quantities and timelines.
  • Ensure that accurate sales to range to space ratios are maintained at all times.
  • Being the expert on Service Level in the store and ensuring there is awareness throughout the store about how Service Levels are impacted.
  • Develop annual goals and action plan for the stock control department.
  • Contribute as a member of the logistics team and provide knowledge team and provide training to the other departments to secure logistics knowledge.
  • To set and follow up on Logistic productivities.
  • To ensure control over stockholding in the store.
  • Constantly monitor our performance against agreed goals, adapting and taking action accordingly.
  • Control costs by working in a lean, simple, cost-conscious way using good examples and encouraging my team and my colleagues to discover even more effective ways of working.
  • Contribute to turnover by actively working to fulfil the Customer Promise.
  • Actively work to reduce supplying costs and increasing gross margin, by coaching the commercial team about efficiency and availability implications of range decisions.


About You:


For you to be successful in this role, you should possess below attributes;

  • High School/Trade School Graduate.
  • 3 to 5 years’ retail supervisory.
  • Experience within Sales, Goods flow and/or supply chain
  • An understanding of the key performance measurement, Total Logistics Costs, the Customer Satisfaction Index, Commercial Review, availability and financial reports
  • Strong Analytical and mathematical Skills, multi-tasking capabilities and interest in details. Must have interest in home furnishings.
  • Must have advanced computer skills, incl MS office – especially excel.
  • Must have excellent training skills
  • Must be able to speak and understand English


We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.