Receptionist | Al-Futtaim Automotive | DOMASCO

Job Requisition ID: 174061 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• As a Receptionist at Honda Aftersales, you play a critical role in creating a welcoming atmosphere for our customers. Your primary responsibilities include managing the front desk, greeting customers, scheduling service appointments, and handling inquiries with professionalism. Success in this role involves providing excellent customer service, maintaining orderly front desk operations, and supporting the service team efficiently. You are the first point of contact for our customers, ensuring they receive a positive impression and consistent support throughout their visit.

General

• Greet customers warmly and offer assistance as needed to ensure they feel welcomed.
• Attend incoming telephonic calls promptly, ensuring all calls are answered within three rings.
• Schedule and confirm service appointments through designated systems like NWBC, and track customer arrivals for appointments.
• Ensure messages are properly recorded and customers are called back by the concerned staff in a timely manner.
• Monitor and maintain the front office, customer lounge, parking area, and refreshment areas in compliance with Honda standards.
• Order and keep records of stationeries necessary for the operation of the facility.

• Excellent customer service skills
• Professional Appearance
• Punctuality
• Confidentiality

• Basic education with adept skills in communication.
• Proficiency in computer applications such as MS Office, Excel, Word, and SAP.
• One to two years of experience in a customer service or receptionist capacity.
• Excellent customer service and interpersonal communication skills in a high-pressure, professional environment.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.