HR Analyst | HRSS | Doha, Qatar (104782)

Job Requisition ID: 104782 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

JOB DESCRIPTION

Job Purpose:

To provide operational support for all the Employee Relations, Onboarding and Offboarding processes in collaboration with LM’s, HRBPs and different stakeholders.

Job Responsibilities

• 100% adherence to the SLA/KPIs on a monthly basis and Timely escalation of cases that have the potential of exceeding the SLA/KPIs
• Complete all Payroll Request received on or before the Cut-off date should be in the system before the payroll Run + accommodate bulk payroll related cases which have come in after cut-off such as Incentives / Overtime/ Recoveries that has an impact on the employee’s pay.
• Customer Focus / Collaboration.
• Provide employees with a customer service experience that improves the On-Boarding experience.  Satisfactory levels should be maintained at 90%.
• Corporate Induction need to be delivered as per the schedule
• Provide employees with a customer service experience that improves the Off-Boarding experience.  Satisfactory levels should be maintained at 90%.
• End-end case management – ensure full closure with confirmation from customer.
• The Analyst is proactive rather reactive and anticipate customer needs & go extra mile to exceed the expectation employees.
• Data Integrity and confidentiality.
• 100% accuracy of Maintaining all Payroll related entries and make sure that all the payroll entries are completed the payroll processing.
• Non-Payroll –Updates of Employee’s personal data; Family /Dependents details, Personal Identity, Communication etc.
• 100 % accuracy on Employee Salary update, Bank account, Personal ID that has direct impact on payment of salary.
• Ensure 100% accuracy Employee data, Responses to customer, Maintenance of Off boarding tracker.
• Adherence to policy rules while dealing with cases (obtain necessary approvals wherever required) 100%
• Service Excellence / Teamwork
• End to end case management – ensure full closure with confirmation from customer
• Process Improvement – To bring in ideas, which will add value to the current processes for WFM or other teams within HRSS.  Track your process improvement bought to the table or the ones you have facilitated.
• Communication skills either email / face to face: To ensure the comprehensive communication, assist the new hires in settling in and look for the way of improving the same for self and across the team
• Operational Excellence
• Each on boarding case should be closed with mandatory details & documents. (Special Approval if any, QID copy, Other relevant documents.)
• Each separation case should be closed with mandatory details & documents (EOSB Calculation & Final Settlement signed by employee, all other correspondence to be attached with CRM Case etc.)

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge:

Bachelor Degree or equivalent in HR, Business Management etc.

CIPD or similar qualification a plus

Minimum Experience

• 2 - 3 years’ experience as HR Generalist in Qatar or GCC.
• 2 - 3 years’ experience in supporting SAP HR Module or similar ERP
• Proficiency with PC applications including Word, Excel, PowerPoint & Outlook
• Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
• Experience in a Shared Services environment a plus.
• Experience with common help desk tool such as Salesforce is a plus
• Good Knowledge of Qatar Labour Law

Job-Specific Skills:

• Problem Solving and Trouble shooting skills
• Decision Making Skills
• Excellent Communication Skills (Arabic language a plus)
• Attention to detail

Behavioural Competencies:

• Team Player
• Customer Focus
• Individual Accountability
• Proactive / Collaborative

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.