Customer Service Associate | Retail | M&S | Qatar

Job Requisition ID: 182651 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Customer Service Associate is pivotal in delivering outstanding customer service, ensuring satisfaction through effective complaint handling and personalized assistance. This role requires maintaining high store standards, engaging in visual merchandising, and sustaining an attractive shopping environment. Additionally, the associate will manage inventory, ensuring availability and orderliness, and support sales through upselling and cross-selling strategies. Precision in cash handling and adhering to company policies in transactions are essential for overall operational excellence. Success in this role is measured by customer satisfaction, store ambiance, sales improvement, and efficiency in transaction processing.

Customer Service & Complaint Handling

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

• Ensure that the store is well-organized and adheres to company visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.

Sales Support (Upselling & Cross-selling)

• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.

Cash Register Operation

• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

• Excellent customer service abilities to ensure customer satisfaction.
• Strong verbal communication and interpersonal skills for effective customer interaction.
• Attention to detail for maintaining store organization and cleanliness.
• Team player with the ability to work collaboratively to meet store goals.

• Previous experience in customer-facing roles, specializing in providing excellent service.
• Capability to maintain high store standards and assist in product organization and cleanliness.
• Proficiency in recommending products and engaging in upselling and cross-selling.
• Experience in operating cash registers and adhering to cash handling procedures.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.