Call Centre Executive | DOMASCO| Doha, Qatar

Job Requisition ID: 101101 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the Job:

We are currently seeking an experienced Call Centre In-charge to handle our Call Centre and to manage & guide Call Centre Agents for successfully carrying out various business improvement & customer retention activities for Sales & After Sales Divisions. 

The main job responsibilities will include:

• Managing the Call Centre and guiding Call Centre Agents in their day-to-day tasks.
• Handling of outbound & inbound calls as per standards & KPIs set.
• Support business by carrying out various outbound call activities, to increase customer visits to workshop/showroom.
• Monitor & improve Call Centre KPIs.
• Conduct Team Meetings to improve concern areas.
• Train new Agents on various activities handled in Call Centre.
• Preparation of reports on a daily/weekly/monthly basis

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