Beauty Advisor | Retail | Watsons | Qatar

Job Requisition ID: 179341 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Beauty Advisor is responsible for delivering excellence in service and customer satisfaction by providing effective product knowledge and sales techniques. The role involves maintaining merchandise display, enhancing the customer experience, and supporting store promotions to drive growth. Success in this position requires proactive engagement with customers, an understanding of beauty trends, and adherence to company protocols, creating an impactful and profitable retail environment.

Sales

• Recommend appropriate products and provide information highlighting the features, advantages, and benefits to customers.
• Assist in locating, selecting, and purchasing desired products based on preferred brand, variant, and color of the customer.
• Utilize appropriate selling techniques such as suggestive selling, upselling, and cross-selling to increase ATV (Average Transaction Value).

Product Management

• Monitor availability of GOBE products.
• Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages.
• Monitor and update reports on product shelf life.
• Replenish products on display as needed with complete shelf price tags.
• Weekly monitor price changes and update shelf/price tags as necessary.
• Display all products timely following set planograms and guidelines.

Customer Service

• Comply with all set customer service standards (e.g., Smile and Greet, Offers Basket).
• Attend to all customer queries and needs.
• Resolve customer complaints guided by set customer service standards and within scope of control.
• Participate in loyalty programs and conversion transactions.

Store Management and Promotion

• Maintain cleanliness and orderliness of the assigned area.
• Prepare and set up store promotions by utilizing marketing collaterals to effectively communicate store promotions.
• Timely execute promotional displays and campaigns.

Compliance and Reporting

• Strictly comply with set company policies and procedures, especially on attendance, punctuality, and code of conduct.
• Accomplish MFP and PDP on time.
• Participate and implement agreed EES action plans.

• Excellent customer service and interpersonal skills.
• Strong sales acumen, including upselling and cross-selling techniques.
• Ability to display merchandise according to planograms and maintain stock integrity.
• Proficiency in retail systems, visual merchandising, and computer software.

• High school diploma or equivalent; a degree is not essential.
• 2 to 4 years of experience in retail with a focus on the beauty or fashion sector.
• Good knowledge of the fashion/beauty industry and trends, with retail operational skills including stock, VM, systems, and cash handling.
• Computer skills and excellent customer service orientation; proficiency in empathy, leadership, and problem-solving.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…