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Beauty Advisor / Customer Service - Skin care | Watsons | QATAR

Date: 23-Jun-2022

Location: Doha, QA

Company: Al Futtaim Private Company LLC

Job Requisition ID: 138545 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Beauty Advisor is primarily responsible for selling products through courteous, friendly, caring, efficient service and accurate on time execution of merchandise display and promotion. She should exhibit full product knowledge to engage and satisfy customers that will impact sales and ultimately drive business growth.

 

 

What you will do:-

Description of Accountability:

Profit Financial

  • Recommends appropriate products and provides information highlighting the Features, Advantages and Benefits to the customers.
  • Assists in locating, selecting and purchasing desired products based on preferred brand, variant and colour of the customer.
  • Utilizes appropriate selling techniques such as suggestive selling, upselling and cross selling to increase ATV (Average Transaction Value)
  • Monitors availability of GOBE products.
  • Ensures proper safekeeping of all store merchandise to prevent shoplifting, damages and pilferages.
  • Monitors and updates reports on product shelf life.

 

Commercial 

  • Ensures products on display are replenished as needed with complete shelf tag price, price tags.
  • Maintains cleanliness and orderliness of the assigned area.
  • Complies with all set customer service standards (e.g. Smile and Greet, Offers Basket etc.)
  • Attend to all customer queries and needs.
  • Resolves customer complaints guided by set customer service standards and within scope of control.
  • Prepares and sets up store promotion by utilizing Marketing Collaterals to effectively communicate store promotions

 

Process

  • Weekly monitors price changes and updates shelf / price tags as needed.
  • Timely displays all products following set planograms and guidelines for a specified duration. 

 

People

  • Accomplishes MFP and PDP on time.
  •  Participates and implements agreed EES action plans
  • Strictly complies with set company policies and procedures especially on attendance, punctuality and code of conduct and set grooming standards.

 

 

Required Skills to be successful:-

Time Management

Good knowledge of the fashion/beauty industry and trends Retail operational skills (stock, VM, systems, cash…) 

Computer skills

Management skills

Empathy Customer service and results oriented Leadership and problem solving skills

Excellent relationship skills

Integrity and trust 

Dealing with ambiguity

Proactive with good team spirit and able to take initiatives

 

What equips you for the role:

  • Bachelor Degree (Master preferred)
  • 3-5 years’ experience in similar field
  • Good communication skills
  • Technical knowledge on products
  • Accountability
  • Problem solving
  • Attention to detail

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…