Data Network Engineer | Al Futtaim Technologies | Al Futtaim Contracting

Job Requisition ID: [[id]] 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Own the full lifecycle of data network and ICT solutions delivered under our AMC contracts — from implementation and configuration to advanced diagnostics, incident resolution, and change management. You'll be hands-on with Cisco and Aruba switches and wireless controllers, manage SLAs, train customers, and coordinate break/fix escalations under pressure. This role is for engineers who want ownership of real infrastructure, not just tickets.

What You Will Do

• Implement Data Network and ICT solutions in coordination with customers, principals, service providers, and business partners, ensuring delivery meets design parameters.
• Monitor and maintain enterprise-level network hardware and applications at customer premises.
• Perform advanced diagnostics and monitoring of data network infrastructure solutions.
• Configure and install routers, Aruba and Cisco wireless controllers, switches, firewalls, and load balancers.
• Carry out network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations.
• Manage incidents (break/fix) end-to-end, from diagnosing root causes to coordinating the repair or replacement of failed equipment.
• Deliver preventive maintenance health checks and respond to service requests within SLA requirements.
• Execute change management activities and ensure projects are completed on time, within scope, cost, and quality requirements.
• Provide system usage training to customers.
• Prioritize workload to maximize productivity and minimize customer downtime.

Required Skills to Be Successful

• Hands-on experience installing, configuring, and supporting switches, wireless controllers, routers, proxy servers, WAN accelerators, DNS, and DHCP
• Full solutions lifecycle experience: requirements gathering, design, testing, documentation, configuration, and maintenance
• Strong incident and problem management with sharp analytical skills
• Deep knowledge of networking protocols: IGMP, IPSEC, VRRP, HSRP, STP, OSPF, 802.11, QoS
  Solid grasp of the OSI/TCP-IP model
• Proven hands-on network engineering experience with a track record of on-site customer support

What Equips You for the Role

• Bachelor's degree in Electronics, Telecom, IT, Computer Science, or a related field
• Valid CCNP certification in Routing & Switching 
• Minimum 5 years' experience in Data Network, routing/switching, infrastructure, Wi-Fi, and security/firewall solutions.
• Relevant experience in Cisco & Aruba networks (switching & wireless)
• Experience with network monitoring, diagnostic, and analytics tools

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.