Customer Offerings & Planning Executive | Al- Futtaim Automotive | CJDR

Job Requisition ID: 175526 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
We are looking for a highly skilled MIS Executive / Business Analyst to support our National Aftersales operations by ensuring seamless system performance, accurate master data management, and resolution of SAP related service centre issues. In this critical frontline support role, you will help drive operational efficiency, faster processes, and smooth invoicing by maintaining and improving Aftersales systems and data.

What You Will Do
•    Provide day to day support to Aftersales service staff by resolving system related queries and SAP issues.
•    Collaborate with cross functional teams including Aftersales, Finance, and IT to analyze issues and deliver effective solutions.
•    Maintain SAP master data, backend tables, and ensure accurate data integration to support operational efficiency.
•    Manage PDI package creation, troubleshoot package related issues, and ensure timely updates.
•    Support the appointment and time clocking system by managing and updating relevant master data with accuracy.
•    Reduce WIP by ensuring timely resolution of front end system issues such as invoice errors, staff discounts, package failures, and more.
•    Contribute to successful invoicing by enabling smooth system operations across all service locations.

Required Skills to Be Successful
•    5+ years’ experience in a similar role, ideally as a Pricing Analyst, Assistant, or Business Analyst.
•    Graduate or Diploma holder (automotive background preferred).
•    Hands on experience with SAP IS Auto or similar ERP systems. Strong expertise in Microsoft Excel and MS Office tools.
•    Automotive Aftersales experience is mandatory.

About the Team
You will be part of the National Aftersales Department, working under the Aftersales Planning Manager. This team plays a vital role in enabling frontline operations and ensuring the smooth functioning of all Aftersales systems. Collaboration, responsiveness, and operational excellence define the team’s culture.

What Equips You for the Role
•    Strong analytical mindset, customer oriented approach, and ability to learn systems quickly.
•    Team-oriented with excellent time management and multitasking abilities.
•    Proficiency in data warehousing, data quality checks, and large scale data management.
•    Excellent problem solving skills with the ability to troubleshoot system and process issues quickly.
•    Strong communication skills (written and verbal) and the ability to support frontline teams effectively.
•    Ability to work in a fast paced, time sensitive environment with high accuracy.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Aftersales Planning Manager
• Band: E

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.