Sales Associate Cum Cashier I Retail I Massimo Dutti Liat Towers I Singapore

Overview Of The Role:

• The Salesperson role at Massimo Dutti involves advising customers while maintaining a high standard of store presentation and facilitating product management and support. Success in this role requires good customer rapport, a keen sense of style, and effective merchandising using available technology. The Salesperson also upholds the corporate image by adhering to company guidelines.

What You Will Do:

Advising Customers

• Greet customers with eye contact and a friendly demeanor to enhance customer experience.
• Identify and address customer needs to provide a superior shopping experience.
• Follow up on customer experience to ensure sales closure following Sales Code 2.0.
• Coordinate with the Style Advisor when necessary to ensure optimal customer service.
• Manage alterations to offer better customer service.
• Utilize product knowledge to overcome customer objections and close sales.
• Develop customer loyalty by ensuring a better shopping experience.

Maintaining Store Image

• Ensure the store is organized and upholds the company standards.
• Support display changes as required, adhering to visual merchandising standards.
• Incorporate new items into store displays following the company's visual merchandising criteria.

Providing Product Support

• Receive and display products in the store when required.
• Replenish products from store to stockroom as necessary to maintain stock availability.
• Manage merchandise processes including packing overstock and stockroom organization.

Maintaining Corporate Image

• Comply with the Massimo Dutti Lifestyle Guide.
• Maintain professional appearance by wearing the full uniform smartly.

Technology Use

• Use available tools to ensure products are accurately located and displayed.
• Leverage RFID operating system to enhance store operations.

Required Skills To Be Successful:

• Customer-focused approach to enhance shopping experience.
• Ability to drive results and meet sales objectives.
• Strong impact and influence skills to engage customers.
• Effective time management and teamwork capabilities.

What Qualifies You For The Role:

• Secondary education required.
• Proficiency in languages is advantageous.
• Knowledge of fashion and trends is beneficial.
• Experience with retail technologies like iPod, PDA, and TGT. Mastery in RFID systems preferred.