Store Manager | Retail | Zara | Thailand

Job Requisition ID: 176780 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Store Manager is responsible for achieving operational excellence across all store functions. This includes full P&L responsibility, brand compliance, and creating a productive work environment that embodies brand values and teamwork. The Store Manager plays a critical role in driving sales, optimizing stock management, delivering exceptional customer service, and ensuring a safe, legally compliant store environment. Success in this role is measured by key retail KPIs including profitability, customer satisfaction, and stock management.

General

• Lead store operations ensuring excellence in customer service and adherence to brand standards.
• Oversee the recruitment, training, and supervision of store staff, ensuring a high-performance team.
• Ensure accurate inventory management and maintain appropriate stock levels in accordance with SOPs.
• Manage store budgets and financial operations, including monitoring sales targets and profitability.
• Address customer inquiries and complaints, ensuring a high level of customer satisfaction.
• Analyze sales figures and market trends to identify opportunities for growth and improvement.
• Coordinate with commercial, visual merchandising, and operations teams to optimize store layout and presentation.
• Implement store events that align with brand guidelines to enhance customer engagement.
• Conduct regular reviews of stock management processes and initiate improvements.
• Facilitate service training for all staff to meet customer service standards and expectations.
• Ensure compliance with health and safety regulations and manage the store environment to meet legal standards.
• Implement loss prevention procedures to minimize stock loss and maintain cash control.
• Develop and execute a cost improvement plan to enhance store profitability.
• Engage with employees to foster an inclusive and communicative work environment.

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Commercial acumen with a strong understanding of retail KPIs.
• Ability to think critically and solve complex operational issues.

• Bachelor's degree in a relevant field.
• Over 8 years of experience in retail, preferably with fashion brands.
• Demonstrated experience in leading store operations and managing large teams.
• Proven track record of meeting sales targets and driving business growth.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…