Operation Supervisor | Retail | Zara | Phuket

Job Requisition ID: 176254 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Operations Responsible is accountable for all aspects of store operations and management of the back of house functions, including delivery processes, inventory management, and compliance standards. The role involves strategic planning and execution to ensure efficiency, capacity management, and problem resolution in support of company goals. Success in this role will be demonstrated by optimized operational processes, maintained compliance, and the effective management of resources and staff.

Stockroom Management

• Organize and maintain stockroom standards, layout, and efficiency.
• Oversee RFID devices and ensure proper practices and routines are followed in collaboration with the Commercial team.
• Plan and implement stockroom initiatives to solve capacity issues.

Delivery Management

• Manage delivery productivity to meet Company targets.
• Oversee the complete delivery process across 3 sections and handle unforeseen circumstances.
• Ensure ZARA Online storage within the store is correctly organized.

Security and Loss Prevention

• Support management with security measures to minimize stock loss and create action plans accordingly.

Team Coordination

• Maximize store coverage by scheduling staff across all sections effectively.
• Maintain effective communication with the General Services team to address maintenance issues.

Training and Development

• Identify potential operation talents in stores and coordinate with store manager, commercials, and HR.
• Develop training plans for store trainees to enhance operational skills according to Career Development Program (CDP).

Compliance and Safety

• Ensure all areas of the store comply with legal requirements and employees are trained in compliance issues.
• Implement store self-assessment audits and joint action plans with management.
• Maintain good housekeeping throughout the store and manage safety protocols.

• Leadership and team management skills.
• Ability to manage training and development cycles effectively.
• Strong problem-solving and organizational abilities.
• Proficiency in compliance and safety management.

• At least 3 years of experience in retail operations.
• Proficiency in managing the full training cycle, including in-person training activities.
• Ability to motivate employees to meet sales goals.
• Strong leadership skills with a focus on personnel management.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…