Deputy Manager I Retail I Massimo Dutti I Singapore

Job Requisition ID: 174465 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Massimo Dutti, an international brand with stores in the main cities of the world and online, offers the latest fashion trends for women and men. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and willing to contribute differently are our daily motivation. Does it sound like you?

Overview of the role: 

Deputy Manager is responsible for guaranteeing that the area and the entire store is functioning properly, in the absence of or as support for the manager, in all the processes that involve people management and business  management of the business unit.  

What you will do:

1. Customer-focused

• Advises customers and makes sure that the entire team is trained on the standards established by the company, always being a role model.

• Guarantees excellent customer service in his/her department.

• Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model.

2. Sales management of products at the store

• Analyses sales reports with the area manager, making necessary decisions and always following up on them, sharing the results with the team.

• Provides feedback that has been agreed upon with the area manager to store management and the product manager regarding product performance in the department depending on the needs of the store.

• Knows about the products and the collections of the season and makes sure the team is trained.

• Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team.

3. Ensuring that the store maintains the standards of the company’s image

• Makes sure that the products displayed at the store meet image criteria.

• Optimises the product display with the image team and store director based on the analysis of sales reports and continuous decision making to achieve a greater sales impact.

• Carries out display changes providing feedback on the final result to the area manager to react.

• Ensures the furniture in the store is in good shape, communicating with the area manager.

4. Optimising the merchandise management processes in store and stockrooms

• Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria.

• Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner.

• Makes continuous replenishment of products at the store possible by organising and distributing among the operations team,

• ensuring they are replenished from the stockroom using tools available at the store.

• Maintains and optimises the product management processes in the department such as the distribution of overstock in the fitting room, movement of products to the store and stockroom, etc. providing feedback to his/her manager.

• Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale.

5. Keeping human resources organised with the office manager

• Efficiently manages resources depending on the department’s needs at the time.

• Provides support to the area manager when creating timetables one month in advance, complying with HR regulations and ensuring the maximum efficiency of the department.

• Provides support regarding administrative work for the team such as returns to work, leaves, shift changes, etc.

• Guarantees compliance with the occupational risk prevention policy.

• Trains, evaluates and develops the team, providing them constant feedback supporting the area manager.

• Recruits and selects the team with the area manager and the Recruitment Centre (when available), making sure the new employees are onboarded the best way possible.

6. Maintaining the corporate image

• Wears the full uniform smartly, respecting the Massimo Dutti Lifestyle Guide provided by the company and making sure the team also wears and respects it.

7. Window displays

• Ensures the image of the window displays complies with the brand’s image standards and that the department has products to make an impact on sales. If the department does not have products, he/she requests them and informs the team of alternatives.

8. Guarantees cash register and safety operations are observed

• Complies with procedures having to do with stock loss and ensures they are complied with.

• Carries out and supervises the proper execution of checkout operations.

• Guarantees compliance with the disciplinary code.

10. Technology use

• Makes sure the team is trained on technological devices and how to use them for all the processes of the customers’ shopping experience.

• Checks that the department has all the technology needed to be able to offer the best shopping experience, monitoring the use of technological devices during the sales process and making sure they work (iPods, virtual fitting rooms, stock único, etc.).

• Is familiar with and uses the RFID operating system, making sure the team is trained.

11. Maintaining the store

• Ensures that the department’s facilities are in perfect condition and work properly (painting, lighting, storefront, window display, etc.). Providing feedback to the store director.

Required skills to be successful:

• Minimum of 3 years in retail industry, preferably in fashion

• Strong communication, leadership and interpersonal skills

• Experience in retail sales and management

• Strong flair in customer service and results driven

• Able to work on weekends, public holidays and rotating shifts

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.