Tenant Coordinator - Architecture | Real Estate | Asset Management

Job Requisition ID: 179251 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Support the Tenant Coordination function by managing residential unit handovers, fit-out activities, and tenant coordination to ensure compliance with developer specifications and community standards. The role is responsible for facilitating smooth handover and fit-out processes, coordinating with tenants, contractors, and internal stakeholders, and ensuring operational activities are delivered efficiently and in line with project requirements. The position plays a key role in maintaining community standards, enhancing the resident experience, and supporting the successful operation of residential properties.

What you will do:

• Manage and coordinate residential unit handovers, including snagging and de-snagging activities, ensuring compliance with contractual obligations and developer standards.
• Oversee tenant fit-out activities and ensure adherence to community guidelines, fit-out regulations, and approved specifications.
• Coordinate with tenants, contractors, consultants, and internal stakeholders to ensure smooth move-in, renovation, and handover processes.
• Monitor maintenance activities and follow up on preventive and corrective actions to ensure timely resolution and high service standards.
• Support property and community enhancement initiatives, ensuring projects are delivered on time and aligned with operational objectives.
• Conduct site inspections to ensure compliance with quality, safety, and community standards while addressing operational issues proactively.
• Prepare and maintain reports on handovers, maintenance, community services, and operational performance, providing timely updates and actionable insights.
• Build positive relationships with residents and stakeholders, addressing inquiries and resolving issues to enhance the overall customer experience.

Required Skills to be successful:

•  1–3 years of experience in tenant coordination, fit-out, construction, handover management, or property management, preferably within the real estate or residential development sector.
• Proven experience coordinating unit handovers, fit-out activities, snagging/de-snagging, and working with developers, contractors, consultants, and residents.
• Strong understanding of construction drawings, fit-out requirements, handover procedures, and property management practices.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to build positive relationships with residents and internal teams.
• Strong organizational and time management skills, with the ability to manage multiple priorities and work independently.
• Good problem-solving, conflict resolution, and attention to detail.
• Proficiency in Microsoft Office applications and AutoCAD.

What equips you for the role:

• Bachelor's degree in Architectural Engineering or Architecture.
• Experience within residential developments, mixed-use communities, or property management is preferred.
• Good command of English, both written and spoken.
• Strong customer service orientation with the ability to manage resident interactions professionally.
• Self-motivated, proactive, and able to work effectively both independently and within a team.
• High level of integrity, professionalism, resilience, and commitment to maintaining community standards.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.