Tenant Coordination Manager | Real Estate | Asset Management

Job Requisition ID: 179252 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Support the Commercial Property Management function by overseeing the operational, financial, and community performance of the commercial office portfolio. The role is responsible for managing tenant relationships, service charge administration, asset enhancement initiatives, and day-to-day property operations while ensuring compliance with lease obligations, landlord requirements, and statutory regulations. The position plays a key role in maximizing occupancy, enhancing tenant satisfaction and retention, improving operational efficiency, and collaborating with Leasing, Facilities Management, Finance, and Development teams to optimize long-term asset performance and value.

What you will do:

• Manage the operational and commercial performance of the office portfolio to maximize occupancy, tenant retention, and long-term asset value.
• Build and maintain strong relationships with tenants, owners, consultants, contractors, and internal stakeholders to deliver a high-quality tenant experience.
• Lead tenant engagement initiatives, resolve escalations, and implement community programs that enhance customer satisfaction and retention.
• Identify, develop, and deliver asset enhancement initiatives that improve operational efficiency, sustainability, tenant experience, and overall asset performance.
• Oversee service charge budgeting, financial reporting, cost recovery, and cost optimization initiatives in collaboration with Finance and relevant stakeholders.
• Coordinate with Facilities Management and Operations teams to ensure effective maintenance, service delivery, contractor performance, and business continuity.
• Oversee tenant fit-out approvals, technical reviews, and project execution, ensuring compliance with landlord standards, lease obligations, and statutory requirements.
• Monitor property performance, operational KPIs, budgets, and tenant satisfaction metrics, preparing regular reports and recommending continuous improvement initiatives.
• Lead, coach, and develop the property management team, fostering a culture of accountability, operational excellence, and customer-centric service delivery.

Required Skills to be successful:

• 10+ years of experience in Commercial Property Management, Asset Management, Facilities Management, Real Estate Operations, or Mixed-Use Developments, with at least 3 years in a leadership role.
• Proven experience managing commercial office portfolios, including tenant relationship management, service charge administration, and operational governance.
• Strong understanding of commercial building systems, MEP infrastructure, property operations, fit-out coordination, and asset management principles.
• Demonstrated experience delivering asset enhancement initiatives, operational improvements, and value creation programs that enhance tenant satisfaction and long-term asset performance.
• Experience managing service charge budgets, financial performance, reporting, and cost optimization initiatives.
• Strong stakeholder management skills with the ability to collaborate effectively with tenants, owners, consultants, contractors, Leasing, Facilities Management, Finance, and Operations teams.
• Excellent communication, leadership, organizational, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications and property management or reporting systems, with strong data analysis and reporting capabilities.

What equips you for the role:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related Engineering discipline.
• Professional certifications in Property Management, Facilities Management, Asset Management, or Project Management are considered an advantage.
• Strong knowledge of commercial property governance, MEP operations, service charge management, fit-out processes, and asset enhancement strategies.
• Good understanding of local regulations, health & safety requirements, and statutory compliance for commercial properties.
• Demonstrated ability to lead high-performing teams, influence stakeholders, and drive operational excellence.
• Excellent command of English, both written and spoken.
• High level of professionalism, integrity, ethical conduct, and commitment to maintaining community standards.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.