Senior Analyst - Credit Control | Shared Services | Real Estate

Job Requisition ID: 179377 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Support the Credit Control function by managing customer and tenant receivables, monitoring outstanding balances, and driving effective debt collection activities to support the organization's cash flow. The role is responsible for managing assigned debtor portfolios, ensuring timely collections, maintaining accurate financial records, and collaborating with internal and external stakeholders to resolve payment issues. The position plays a key role in minimizing credit risk, ensuring compliance with company policies and procedures, and supporting the overall financial performance of the business.

What you will do:

• Manage an assigned portfolio of customer and tenant accounts, proactively monitoring outstanding balances and driving timely debt collection.
• Contact customers and tenants through phone, email, and written correspondence to negotiate payments, resolve outstanding invoices, and agree on payment plans where required.
• Evaluate delinquent accounts, identify collection risks, and recommend appropriate recovery actions to minimize bad debt and Days Receivable Outstanding (DRO).
• Maintain accurate records of collection activities, debtor balances, reconciliations, and financial transactions within ERP and related systems.
• Prepare and analyze aging reports, collection performance, and financial liabilities, identifying trends and recommending process improvements.
• Collaborate with Finance, Leasing, Legal, Shared Services, and other internal stakeholders to resolve billing queries, collection issues, and escalated accounts.
• Ensure compliance with credit control policies, contractual terms, company procedures, and regulatory requirements across all collection activities.
• Prepare periodic reports, support month-end, quarter-end, and year-end closing activities, and provide ad hoc reporting and analysis as required.
• Support continuous improvement initiatives by enhancing collection processes, maintaining strong customer relationships, and driving operational efficiency.

Required Skills to be successful:

• 4-5 years of experience in Credit Control, Accounts Receivable, Accounting, or Finance, preferably within the real estate, retail, or property management sector.
• Proven experience managing debtor portfolios, collections, account reconciliations, and customer or tenant receivables.
• Strong understanding of credit control processes, financial reporting, aging analysis, and cash collection principles.
• Experience using ERP systems, preferably SAP or Yardi, with strong database management and reporting capabilities.
• Excellent planning, organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and meet deadlines.
• Strong communication and stakeholder management skills, with experience dealing with corporate clients, tenants, and internal business functions.
• Proficiency in Microsoft Office applications, particularly Excel, with strong reporting and data analysis capabilities.

What equips you for the role:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience supporting finance operations, credit control, or business functions within a corporate environment.
• Excellent command of English, both written and spoken.
• Demonstrated ability to work under pressure while maintaining accuracy and attention to detail.
• Strong teamwork, communication, customer service, and relationship management skills.
• Proactive, results-oriented, and committed to delivering operational excellence.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.