Senior Analyst - Credit Control | Real Estate | Shared Services

Job Requisition ID: 168525 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

This role is responsible for overseeing complex and high-value collections related to property leases, rent payments, homeowner dues, and other real estate receivables. The Senior Analyst - Credit Control will be handling complex delinquent accounts and ensuring the timely recovery of outstanding balances, all while maintaining strong customer relationships and adhering to regulatory standards. Moreover, he/she should work closely with property managers, tenants, leasing, sales, shared service, and legal teams to ensure timely recovery, resolution of outstanding balances, and management for the high-volume collections processes within our finance operations.

What you will do:

• Proactively manage a portfolio of delinquent accounts, including high-risk and high-balance clients to ensure that debts are collected and minimize provisions for bad debt.
• Chase overdue invoices by initiating and maintaining contact with clients via phone, email, and written correspondence to negotiate and collect payments within the agreed time frame.
• Evaluate clients’ or tenants’ financial situations to determine appropriate collection solutions or payment plans.
• Maintain accurate and up-to-date records of all collection activity in the company’s systems (e.g., ERP, CRM).
• Ensure that all transactions are compliant with the company’s system contract conditions.
• Respond promptly and completely to both clients and internal enquiries.
• Maintaining Credit Control reports accuracy & fully analyzing clients’ and tenants’ financial liabilities.
• Analyze trends in delinquencies and suggest improvements to the collections process.
• Monitor aging reports and trends in delinquencies; recommend collection and settlement plans to reduce provision for bad debt.
• Ensure monthly processing deadlines are met as required.
• Send out monthly client email/reminder letters as may be agreed regularly.
• Collaborate with legal and compliance teams on accounts requiring litigation or escalated actions.
• Providing ad-hoc reporting as and when requested.
• Undertake collected & pending debts reconciliations as required.
• Respond to the line manager's special assignment.
• Interface with management in other departments/ functions and shared service teams.
• Identify and resolve disputes, billing discrepancies, or lease-related issues impacting collections.
• Ensure compliance with the company’s Credit Control policies and procedures.
• Month-end, quarter-end, and year-end review for clients’ and tenants’ balances on the aging report.

Required Skills to be successful:

4 years of experience in accounting and collection with real estate background

What equips you for the role:

• Bachelor’s degree in accounting or business administration.
• Preferably have ERP (preferably YARDI) system experience.
• Good command of spoken and written English.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.