Sales Representative | Retail | IKEA | Mall of Arabia, Egypt

Job Requisition ID: 168852 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To establish rapport and credibility in assisting customers to purchase the company’s product range, whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve the sales target set by the company, by going the extra mile to exceed expectations.

What you will do

Operational & Commercial

• Conduct a daily, detailed inspection of his assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
• Review daily stock levels on all products in his assigned area and recommend orders to the Shopkeeper.
• Coordinate with the Procurement Executive to obtain information regarding stocks in their assigned area.
• Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on the IKEA values.
• Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
• Be understanding and sensitive in meeting diverse customers’ needs by initiating and developing an effective way of building a relationship with the customer, thereby establishing trust and confidence.
• Understand and determine the customers’ requirements to prepare a pro forma invoice.
• Maintain contact and advise customers on news or recently received items of interest, as well as follow up on quotations sent in an effort to convert to actual sales.
• Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve the service provided to them.
• Promote the sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales in order to achieve the established sales target.
• Suggest means of improving sales to the supervisor, as well as determine “slow-moving” or “non-selling” items and suggest sales action.
• Maintain a full display of products via merchandising methods as laid down by the company.
• Be an ‘expert’ on the product range within HFB.
• Be aware of developments in the local market by being attentive to information given by customers; be aware on advertising and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to advise customers properly.
•  Be up to date with changes in the company’s product range such as new items or changes in existing items; Keep the Sales Manager informed of any customer’s problems/comments on the product range and/or any gaps in the range.

Required Skills & Competencies

• Proactivity
• Sales Driven
• Must have excellent communication and interpersonal skills
• Problem-solving skills
• Good command of the English language

What equips you for the role

Minimum Qualifications and Knowledge

• Education: At least a Diploma or a Fresh Graduate.       

Minimum Experience: 1+ years of experience in a similar role.

Behavioral Competencies:

• Customer Focus
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.