Sales Assistant

Job Requisition ID: 173556 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

• As a Retail Sales Associate, you will play a key role in enhancing the customer shopping experience by providing expert advice, assistance, and support. You will demonstrate a thorough understanding of the products and be responsible for guiding customers through their purchasing journey. Key success factors in this role include a customer-first approach, excellent communication skills, and a proactive attitude in addressing customer needs.

Customer Interaction

• Greet and interact with customers in a friendly manner.
• Understand customer needs and preferences through consultations.
• Answer customer questions and provide information on merchandise.

Sales Support

• Demonstrate and explain merchandise benefits.
• Select and recommend options suitable for customer needs.
• Assist customers with purchase decisions.
• Retrieve merchandise from sales floor, stock room, or other inventory locations.
• Place special orders on behalf of customers.

Transaction Management

• Collect payment using the store point of sale system.
• Process returns and exchanges.

Miscellaneous Duties

• Perform other duties as assigned to support store operations.
• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain a clean and organized sales floor and stockroom.

• Excellent verbal communication skills for effective customer interaction.
• Strong active listening skills to understand and meet customer needs.
• Excellent sales and customer service skills to drive satisfaction and sales.
• Ability to anticipate customer needs and recommend appropriate merchandise.

• High school diploma or equivalent preferred.
• Previous retail experience is preferred, providing familiarity with sales and customer service environments.
• On-the-job training ensures an understanding of store operations and merchandise.
• Ability to quickly learn and operate the store's point-of-sale system.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.