Sales Assistant | IKEA | Mall of Arabia

Job Requisition ID: 182239 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Retail Sales Representative plays a crucial role in building rapport and credibility with customers, assisting them in purchasing from the company’s product range. Key responsibilities include maintaining merchandising standards, ensuring stock availability, and achieving sales targets. Success involves exceeding customer expectations by understanding diverse needs, actively seeking sales opportunities, and promoting products effectively.

Operational & Commercial

• Conduct daily inspections of area to review price labels, product tags, and communication media.
• Review stock levels daily and recommend orders to the Shopkeeper.
• Coordinate stock information with the Procurement Executive.
• Focus on customer satisfaction and engagement, ensuring empathetic service.
• Engage customers to gather feedback and understand their needs and wants, then act accordingly.
• Develop relationships with customers to build trust and meet diverse needs.
• Prepare pro forma invoices based on customer requirements.
• Inform customers about new products and follow up on quotations to convert to sales.
• Encourage the team to act immediately to improve customer service.
• Spot sales opportunities and suggest add-on sales to achieve sales targets.
• Suggest sales improvement strategies to the supervisor for non-selling items.
• Maintain full product displays according to company merchandising standards.
• Be knowledgeable about the product range.
• Stay informed on local market developments through customer information and market visits.
• Keep updated on product range changes and communicate issues and customer feedback to the Sales Manager.

• Proactivity and initiative in sales.
• Strong communication and interpersonal skills.
• Problem-solving abilities.
• Customer focus and service-oriented mindset.

• Secondary Education.
• Minimum of 3 years in a similar role.
• Sales-driven and proactive mindset.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities.
• Proficiency in English required; Arabic preferred.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.