Sales Assistant | IKEA | Mall of Arabia EGYPT

Job Requisition ID: 171358 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Sales Representative plays a crucial role in establishing rapport and credibility with customers to facilitate the purchase of IKEA products. The role involves maintaining merchandising standards, ensuring the availability of stock, and achieving sales targets by exceeding customer expectations. By fostering relationships with customers and understanding their needs, the Sales Representative contributes to the sales team's success and supports the overall objectives of the retail division.

General

• Conduct a daily detailed inspection of the assigned area to ensure the availability and positioning of price labels, product information tags, and other communication media.
• Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
• Coordinate with Procurement Executive regarding stock information in the assigned area.
• Ensure customers are in focus, strive to make them smile, and meet and serve customers showing empathy and care while adhering to IKEA values.
• Engage in daily dialogues with guests to gather feedback on their experiences, understand their needs and wants, and take action based on this input.
• Prepare pro forma invoices by understanding and determining customer requirements.
• Maintain contact with customers to advise on new or interesting items and follow up on quotations to convert them into actual sales.
• Promote the sales of products by identifying and seizing sales opportunities, offering alternative solutions, and suggesting add-on sales to meet sales targets.
• Suggest improvements in sales strategies to supervisors and identify slow moving or non-selling items with suggestions for sales actions.
• Maintain a full display of products following company merchandising methods.
• Be knowledgeable about the product range and aware of developments in the local market to maintain competitive advantage and provide accurate customer advice.
• Stay informed about changes in the product range and communicate any customer issues or gaps to the Sales Manager.

• Sales driven with a proactive approach.
• Excellent communication and interpersonal skills.
• Customer focus and empathy aligning with IKEA values.
• Strong problem-solving abilities.

• Secondary education is required.
• Experience in a similar role or as a fresh graduate is acceptable.
• Proactivity and being sales-driven are essential job-specific skills.
• Must have excellent communication and interpersonal skills.
• Problem-solving capabilities are crucial for this role.
• A good command of the English language is necessary, with Arabic being preferred.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.