Restaurant & Cafe Group Leader | IKEA Cairo Festival City

Job Requisition ID: 174243 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• As a Commercial Restaurant Manager at IKEA, your primary responsibility is to lead and manage the IKEA Restaurant sales, guest areas, and associated facilities, including the co-worker restaurant and IKEA Cafes (where applicable). Your role is to attract visitors, make the store a destination, and contribute to overall sales of IKEA home furnishing products by enhancing the customer experience with quality food offerings. You should foster a welcoming atmosphere that encourages guests to return, while also supporting your team to align with IKEA's values.

Customer Engagement

• Ensure our guests are always in focus and strive to make them smile.
• Meet and serve guests showing empathy and care, listening to and supporting them.
• Lead by example and be a good ambassador for the IKEA store in all guest interactions.
• Regularly walk the store and engage in daily dialogues with guests to gather feedback.
• Empower the team to take immediate action to meet guests' needs.
• Ensure that the services offered in the store are well-known to help guide guests.

Commercial Strategy

• Contribute actively to the development and implementation of a clear IKEA Food action plan.
• Implement the range matrix with the Kitchen Production Manager to secure a strong food range identity.
• Co-operate with the Communication & Interior Design department on store marketing activities.
• Plan and implement range changes in a cost-conscious way with all co-workers informed.
• Use commercial tools to grow sales, increase profitability, and drive visitor attraction.
• Ensure the presentation and communication of the food and beverage range is attractive.

People Management

• Recruit and develop the team based on the IKEA values, ensuring effective training and development.
• Empower, support, and coach co-workers for improved performance and growth.
• Develop successors and meet the succession needs of the store.
• Create a strong, living IKEA culture where diversity is valued.
• Ensure a simple and effective internal communication flow.
• Inspire leadership and strive for continuous self-development.

Operational Excellence

• Collaborate with the Kitchen Production Manager to ensure compliance with food safety regulations.
• Implement the IKEA HACCP plan to meet safety requirements and promote a 'safety first' culture.
• Report all food incidents or potential incidents through CASY.
• Ensure staff planning process secures the right number of competent workers to meet guest needs.
• Maintain fresh and appealing food displays together with Kitchen Production Manager.
• Engage in the IKEA Food management team and leverage cross-functional competencies.

• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Proven commercial acumen and strategic thinking.
• Experience in operational excellence and implementation of safety standards.

• Experience of using commercial opportunities to attract visitors.
• Experience of managing and developing a team in a retail or food service environment.
• Knowledge of the IKEA Concept and business advantages, and English communication skills.
• MS Office literacy and experience with marketing and activity planning.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.