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Operations Manager | Real Estate | Cairo, Egypt

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Date: 03-Mar-2019

Location: Cairo, EG

Company: Al Futtaim Private Company LLC

Job Requisition ID: 33239

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

About the Position

Role Purpose

To manage the facilities and operations within the assigned portfolio of assets/ buildings in Cairo Festival City while implementing best supplier and customer relationship management, facilities management, building energy services management, maintenance, and contract management practices that improve the overall operational efficiency of managed assets, maintain high customer satisfaction, and help achieve Al-Futtaim’s business objectives.


Key Accountabilities

Budgets & Plans

• Recommend and oversee the budget for the Operations business unit and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance and potential areas of cost reduction are identified, and performance improvement opportunities are realized. End of year budget evaluation with finance department (P&L)

• Lead and manage the Operations department while ensuring the planning and allocation of all resources, and the implementation of the appropriate standards and controls to ensure that all activities are carried out in an efficient and effective manner to meet and exceed objectives. Efficient operation

Strategy Development & Implementation

• Provide inputs to the development of the overall division strategy and participate in developing the business unit strategy in line with the vision, mission, and business objectives of the company.

Flow charts & procedures

• Deliver the Operations Management strategy for the portfolio of assets while ensuring contractual commitments are successfully met.


• Manage the effective achievement of the business unit’s objectives through leading the Operations team by setting individual objectives, managing performance, developing and motivating staff, and providing formal and informal feedback and appraisals in order to maximize the subordinates’ and the business unit’s performance.

Employee satisfaction survey

Operations & Facilities Management

• Develop and monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability. ISOP & SLA’s reports

• Monitor service delivery performance and lead the evaluation of suppliers’ performance within CFC to ensure the selection of appropriately qualified service providers/ contractors at the optimum price in order to deliver the expected quality of service. Monthly KPI’s

• Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programmes, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets/ facilities (including maintenance to BMS, chillers, generators, HVAC, etc.).

Customer Relationship & Management

• Manage customers’ expectations through clear communication and transparent work attitude in order to be consistent and to develop strong customer relationships. Customer satisfaction survey

• Escort customers on weekly tours within the premises/ facilities, listen to any feedback or complaints they might have, and delegate any work needed to the subordinates in order to provide customers with the necessary civil, mechanical, electrical, etc. support and maintenance support.

Contracts Management

• Manage the implementation and improvement of policies, guidelines, and processes for contract management and administration to ensure standards are set so that all business requirements are fulfilled while delivering a quality service to customers in line with the corporate strategy. Yearly contracts

• Revising contracts’ scope of work, renewing the contract while recommending changes, conducting pricing, and negotiating the contract with the customer while coordinating the Terms & Conditions of the contract with the commercial department.

Health, Safety, Energy, Environment & Quality (HSEEQ)

• Ensure compliance to all relevant quality, health, safety, and environmental management policies, procedures are controlled.

• Timely issue and send the incident reports to HSEEQ department

• Support the HSEQ staff for investigating the incidents

• Ensure relevant emergency tests are conducted. Incident reports


About You


Minimum Qualifications and Knowledge: 

• Bachelor of Mechanical or Electrical Engineering.

• FMP 

• Master’s in Business Administration is a plus


Minimum Experience: 

The required total experience for this position is 10 – 15 years with min 5 years a managerial position in the same field for large scale multinational company.


Job-Specific Skills: 

- High knowledge of electromechanical systems.

- Good knowledge of HSE requirements for electrical systems operation & maintenance.

- Experience in operations of large scale developments.

- Experience in handling service providers.

- Experience in handling emergency cases and conduct communications in a calm manner.

- The ability to well perform under stress.

Behavioural Competencies:

- Communication skills.

- Leadership.

- Teamwork.

- Training & Coaching

- Negotiation

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.