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National_Tenant Relations Manager

Date: 24-Jun-2022

Location: Cairo, EG

Company: Al Futtaim Private Company LLC

Job Requisition ID: 126764 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Role Accountabilities:


Liaison between the Tenants and the Mall Management Team:

  • Assume a daily point of contact for retailer relationship management for tenant portfolio.
  • Foster a closer relationship between tenants and the management team.
  • Dissemination of information to the tenants on all operational matters.
  • Ensure all tenants and key stakeholders are aware of the standards, products, and services.
  • Attend to the needs of tenants in the shopping mall.
  • Provide consultations to the tenants on their business or operational needs.
  • Evaluate and provides advice to tenants on matters such as shop concept, image, merchandise, selling strategies, and services.
  • Design, conduct, evaluate and interpret tenant satisfaction surveys.

Tenant Performance Management:

  • Manage projects to meet key objectives that drive the performance of tenants.
  • Maintain systems for collating and reporting on retail development and performance.
  • Collection and evaluation of tenant sales data trends, opportunities, and risks to identify areas of opportunity for Al Futtaim.
  • Monitor and analyze tenants’ mid to long-term performances to ensure tenants’ performance meets Al Futtaim’s objectives.
  • Action on all areas of improvement based on the outcomes of performance metrics.
  • Provide report performance metrics to the senior Mall Management team.

Operational Management:

  • Generate the Tenant Activity Management Reports and recommendations.
  • Develop and implement the shop-level tenant visitation schedule.
  • Provide input to the Tenant Handbook.
  • Ensure Retail Tenant Adherence to Industry, Mall, and Governmental Regulatory Standards and Procedures.
  • Identify and ensure that the standards are communicated to all tenants and implemented accordingly.
  • Regularly review and if necessary, improve upon operational systems and processes.
  • Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations, and Tenant Handbook obligations.

Liaison between the Real Estate and the Retail Tenants:

  • Partner with and assume a point of contact between the tenants and the various Real Estate teams including the leasing, mall management, marketing, finance, and facilities management, to agree on and deliver business-specific projects.
  • Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, and design contractual agreements to the relevant Real Estate teams.
  • Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants.


Role Qualifications:


  • Bachelor’s degree in business management or any related field.
  • 7-10 years of experience in shopping malls' operations.
  • Knowledge of tenancy related issues in shopping malls
  • Exposure to retail leasing and lease management

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

• Reports to: Assistant Mall General Manager
• Band:H


You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.