Kitchen Team Leader | IKEA | Cairo Festival City

Job Requisition ID: 175979 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Kitchen Production Junior Team Leader supports the development of IKEA Food by focusing on guest satisfaction and efficient food production. They lead by example, ensuring guests have a pleasant shopping experience and repeat visits, while also maintaining high standards in food quality and safety. They are responsible for steering commercial operations towards achieving departmental goals, including sales growth and competitive advantage. As a coach and resource for co-workers, the Junior Team Leader maintains strong knowledge of food products and aligns team efforts with business strategies to support overall IKEA store performance.

Guest Experience

• Ensure guests are always the focus, striving to make them smile.
• Lead by example and act as a good ambassador for the IKEA store in all interactions with guests, providing them with reasons to return.
• See the area through the guests' perspective and encourage feedback, taking action based on their input.
• Utilize knowledge of store services to assist customers.
• Ensure guests have a great shopping experience throughout the day.

Commercial Operations

• Contribute to the department's action plan by taking ownership of delivery responsibilities.
• Work in alignment with product sheets to ensure freshness, quality, and appealing range presentation that creates an irresistible food offer at all times.
• Produce food dishes at correct production levels to ensure freshness, maximize sales, and minimize waste.
• Passionate about products and actively learn about their content, origins, preparation, and benefits, sharing this knowledge with guests and colleagues.
• Identify top-selling products and ensure they are available, clearly communicated, and displayed at all times.
• Maintain awareness of stock situation and support sales steering towards supply.
• Ensure area of responsibility is always clean, tidy, organized, correctly priced, and stocked.
• Take interest in local competition and provide input to the manager that may help in promoting products showcasing competitive advantages.

People Development

• Coach co-workers and serve as a natural source of expertise on IKEA food range, product sheets, food safety, production planning, and food preparation.
• Ensure highest standards of presentation, quality, guest perception, and diligence to meet or exceed food safety requirements.
• Always available to help and support colleagues when needed.
• Keep colleagues well informed to enable effective performance in their roles.

Business Steering

• Contribute to making the IKEA store successful and achieve sales growth.
• Work towards agreed goals and take action accordingly.
• Understand the financial impact of actions and know which results are influenced.
• Seek more effective ways of working to reduce costs while being cost-conscious regarding waste, portion control, correct production levels, and inventory.
• Provide a positive guest experience through conscientious business practices.

• Strong leadership and team development skills.
• Ability to work in a fast-paced, high-volume environment.
• Proficient in MS Office and reporting tools.
• Excellent communication skills with fluency in English, Arabic is a plus.

• Diploma or Bachelor's degree in Hospitality Management, Food Technology, Culinary Arts, or related field.
• Minimum of 3-5 years of experience in food production, commercial kitchens, or food service operations with leadership experience.
• Strong knowledge of food safety standards, HACCP, and local regulatory requirements.
• Understanding of production planning, forecasting, and lean working methods.
• Proficiency in MS Office and reporting tools.
• Fluency in English; Arabic is an advantage.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.