IKEA Food Team Leader | Cairo Festival City

Job Requisition ID: 175978 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The IKEA FOOD TEAM LEADER assists the Food & Beverages Manager in executing the IKEA Food Service Concept across all areas, including the Restaurant, Bistro, Swedish Food Market, and co-worker restaurant. The role focuses on directing daily operations to uphold high standards and reinforce IKEA's position as the leading home furnishing store in the local market. Emphasis is placed on customer service, cost management, product knowledge, and fostering a strong organizational culture.

Customer Service

• Ensure guests are always in focus, strive to make them smile, and serve them with empathy and care.
• Empower team members to take immediate action to meet guest needs and improve customer interactions.
• Lead by example and act as a good ambassador for the IKEA store in all guest interactions.
• Maintain a daily dialogue with guests to continuously gather feedback and learn more about their needs.
• Ensure guests have a great shopping experience throughout the day.

Business & Operations

• Work towards agreed goals and take appropriate action to meet them.
• Challenge costs by working in a lean, simple, and cost-conscious way, sharing good examples with the team.
• Contribute to the store business plan and action plans, support seniors in implementing these plans.
• Passionate about IFB products, learn about their content, origins, and benefits.
• Ensure top-selling products are available, clearly communicated, and displayed at all times.
• Support in implementing range changes in a simple and cost-effective manner.
• Efficiently maintain an organized, clean, and inviting IFB area for a positive customer experience.
• Provide input to IFB leaders on local market awareness related to range and pricing.
• Ensure the implementation and follow-up of SOP rules and guidelines.
• Support and coach colleagues on the job to meet customer needs and grow professionally.
• Work actively to create an environment where the IKEA culture is valued, ensuring IKEA Food is a great place to work.
• Collaborate with colleagues in other parts of the store.

• Customer focus and empathy in service interactions.
• Leadership ability to motivate and develop team members.
• Analytical skills to manage operations and costs efficiently.
• Multitasking skills in a fast-paced retail environment.

• High School/Trade School Graduate, preferably in hotel, business, or culinary program.
• Minimum of 2-3 years food service supervisory experience, preferably in a high-volume business.
• Knowledge of culinary or food service industry.
• Strong customer focus and ability to work in a high-volume, fast-paced retail environment.
• Analytical skills and multitasking capabilities.
• Computer literacy and excellent communication and interpersonal skills.
• Proven leadership abilities to lead by example and motivate co-workers.
• Ability to speak and understand English.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.