HR Shared Services Team Leader | Corporate Services

Job Requisition ID: 157016 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To ensure all the HR processes and procedures are properly carried out with compliance to all group policies

What you will do

• Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and dynamic work
• Provide insight, first-line support for all routine employee inquiries, and explanation on HR system and administrative activities in support of HR processes
• Knowledge of and ability to adhere to and update Human Resources policies, procedures, and practices and promote the establishment and update of the human-consulting service knowledge base
• Responsible for the maintenance and management of HR consulting work orders, and make analysis and inspection regularly
• Monitor monthly payroll reports procedure and ensure reconciliation with Finance records.
• Proven experience delivering a high level of customer service
• Partner with internal stakeholders Compliance, audit, legal & Finance.
• Monitory the leave balance credit of employees
• Monitory in separation process and generate monthly reports
• Maintain knowledge of legal requirements and government reporting regulations affecting employees
• Advise management in appropriate resolution of employee relations issues.
• Ensure that all policy and rules are followed according to the Delegation of Authority
• Supervise, lead local HR to deliver day to day operational support (People process, data accuracy)
• Support HRIS solution implementations, partnering with IT and vendors to ensure a smooth execution and no disruption to employee experience.
• Expertise of HR technologies & design principles: Expertise in HR current and emerging technology and its implementation.
• Review and manage the status & volumes of daily workload. Ensure effective management of resource is in place for peak times to ensure business demands are met and ensure that those carrying out the tasks know what is expected of them

Required Skills to be successful

1. Excellent analytical and problem resolution skills
2. Ability to work under pressure and adapt to changing priorities
3. Excellent consultation and interpersonal skills with a high level of tact, diplomacy and confidentiality
4. Excellent client service skills
5. Extremely detail oriented

What equips you for the role

• Knowledge of HRIS (SAP/SuccessFactors preferred)
• Knowledge of labour laws and regulations
• Bachelor’s Degree or above in Human Resources, or other relevant fields
• Minimum of 3 to 5  years of experience in human resources, familiar with internal transfer, paid-time-off, legal welfare policies, etc
• Ability to work independently in an ambiguous and multicultural environment to handle multiple, competing priorities, and short deadlines
• Strong collaborative partnership skills to ensure the effective resolution of inquiries;
• Excellent learning ability, careful and patient, and with strong work enthusiasm and a sense of responsibility
• Must have strong communication skills in English (written and spoken)

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.