Deputy Sales Manager | IKEA | Mall of Arabia

Job Requisition ID: 175994 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Deputy Sales Manager is responsible for maintaining high service levels and customer satisfaction in sales departments through effective day-to-day management. This role involves promoting the IKEA Concept and working closely with customers to meet their needs, driving sales, and maintaining competitive market awareness. The Deputy Sales Manager leads, inspires, and develops the sales team, optimizes sales and profits, and ensures strategic objectives are met. The role also focuses on people development, empowering team members, and fostering a positive work environment that upholds the IKEA culture and values.

Commercial

• Meet the needs of customers by understanding their requirements and developing effective working relationships, establishing trust and confidence.
• Determine customer requirements and assist them in ordering and advising on new or reserved items.
• Follow up on quotations to convert them into actual sales.
• Provide the highest level of customer service and promote sales by spotting opportunities and offering solutions.
• Suggest sales improvements to the supervisor, identifying slow-moving items and suggesting sales actions.
• Maintain product displays as per company merchandising methods.
• Stay aware of local market developments and make market visits to maintain competitive advantage.
• Keep updated on product range changes and inform the Sales Manager of customer feedback on products.

Operations

• Lead, inspire, and motivate the sales team to optimize sales and profits.
• Ensure store maintains 'In Shape as New' standards.
• Implement store's commercial activities and business plan.
• Define objectives for continuous evaluation and follow-up.
• Contribute to the store's commercial team efforts.
• Develop and implement strategic plans based on business priorities and local market needs.
• Prepare annual departmental budget and ensure expenses remain within guidelines.
• Establish annual and monthly sales and profit objectives.

People Management

• Develop team members and ensure their training on the IKEA Concept and key guidelines.
• Empower, support, and coach sales coworkers to enhance performance and growth.
• Actively develop successors to meet store succession needs.
• Promote an environment where the IKEA culture and diversity are valued, ensuring the store is a great place to work.

• Strategic Planning and Analytical Skills
• Effective Communication Skills
• Leadership Skills
• Excellent command of English language, Arabic preferred

• University degree required.
• 3-5 years experience in the Home Furnishings business.
• Minimum 3 years relevant management experience.
• Proficient in MS Office applications and strategic planning.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.