Commis | IKEA | Mall of Arabia

Job Requisition ID: 175949 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Commis role aims to assist cooks in daily food production, ensuring adherence to food safety rules for safe meal preparation. The position involves customer interactions to promote the store's values, coordinating food safety initiatives, working closely with the Chef, and ensuring operational excellence in all food service areas. Success is measured through customer satisfaction, sales growth, and compliance with safety and quality standards.

Customers

• Ensure guests are always in focus and strive to make them smile.
• Meet and serve guests showing empathy and care, based on IKEA values.
• Lead by example as a good ambassador for the IKEA store.
• Engage in a daily dialogue with guests for feedback and act on it.
• Ensure guests have a great shopping experience throughout the day.

Commercial

• Coordinate the area of food safety in the store.
• Implement and follow IKEA Food Safety programs.
• Stay updated on national food safety legislation.
• Ensure all co-workers are familiar with CASY (incident reporting).
• Ensure the team knows how to act in case of incidents.
• Initiate and follow up on investigations due to incidents.

People

• Work with the Chef to improve knowledge and expertise.
• Ensure correct use of equipment and report failures.
• Attend required training sessions.
• Perform other related functions as assigned.

Steering the business

• Work to make the store successful by attracting visitors and achieving sales growth.
• Ensure satisfaction of guests and co-workers.
• Ensure excellent operational performance measured through defined KPIs.
• Implement and follow up on SOP rules and guidelines.

Operations

• Implement IKEA Concept Documentation in various food areas.
• Ensure availability and quality of ingredients from stores.
• Follow standard recipes for high-quality food production.
• Follow correct portioning and recipes.
• Follow food safety rules and regulations.
• Maintain clean workstation per schedule.
• Responsible for cooking/preparing food as allocated by Chef.
• Ensure equipment functions properly and preventive maintenance is secured.
• Confidently handle food process and troubleshoot section issues.
• Use full potential of IKEA Concept, tools, and best practices.

• Excellent communication and interpersonal skills.
• Proven leadership abilities to motivate and develop the team.
• Ability to build strong working relationships.
• Commitment to creating an environment adhering to IKEA values embracing diversity.

• Minimum of 2 years of experience in service environments like sales or hospitality.
• Secondary Degree with knowledge of culinary or food service industry.
• Strong customer focus and ability to work in a high-volume retail environment.
• Computer literacy and multitasking skills.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.