Commis | IKEA | Cairo Festival City

Job Requisition ID: 180886 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Commis is responsible for assisting cooks in the daily food production, ensuring food safety rules and regulations are followed to secure the safe preparation of meals. The role involves interaction with guests to ensure they have an exceptional shopping and dining experience at IKEA. The Commis oversees various operational tasks, including food safety coordination, equipment usage, ensuring quality food production, adherence to hygiene standards, and contributing to a successful high-performance store.

Customers

• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests with empathy and care, willing to listen and support them following the IKEA values.
• Lead by example and act as a good ambassador for the IKEA store in all contact with guests, giving them a reason to return.
• Initiate daily dialogue with guests to get continuous feedback about their experiences and act on their input.
• Ensure guests have a great shopping experience throughout the day.

Commercial

• Coordinate the area of food safety in the store.
• Ensure that IKEA Food Safety programs are implemented and followed in the store.
• Stay updated on current and upcoming national legislation on food safety.
• Ensure all IKEA FOOD coworkers are familiar with the incident reporting system CASY.
• Ensure the IKEA FOOD Team knows how to act in incidents through the Emergency Management Team.
• Initiate and follow investigations caused by incidents concerning national and international range.

People

• Actively work with the Chef to increase knowledge and expertise in all areas of production.
• Ensure the correct use of equipment at all times and report breakdowns or failures to the Chef.
• Attend and participate in training sessions as required.
• Perform other related functions as assigned.

Steering the Business

• Work actively to make the IKEA store successful by attracting visitors, achieving sales growth, ensuring guest and coworker satisfaction, and maintaining operational performance as per KPIs.
• Ensure the implementation and follow-up of SOP rules and guidelines.

Operations

• Implement systems and methods stated in IKEA Concept Documentation in the Restaurant, Swedish food market, Bistro, and coworker restaurant.
• Ensure ingredients are available from stores and are of good quality to produce food timely.
• Ensure high-quality food production by following standard recipes and using correct ingredients.
• Strictly follow portioning and recipe systems.
• Follow food safety rules and regulations for safe food production and storage.
• Maintain cleanliness of work station according to cleaning schedules.
• Responsible for food production preparation as allocated by the Chef.
• Direct preparation, cooking, and presentation of dishes; enforce health and hygiene standards and troubleshoot problems.
• Confidently work with the food handling process.
• Ensure equipment and machineries operate to highest standards and support preventive maintenance procedures.
• Utilize IKEA Concept, tools, manuals, guidelines, and best practices.

• Strong customer service orientation and ability to ensure guest satisfaction.
• Proficiency in multitasking and operating in a fast-paced environment.
• Sound knowledge of food safety standards and practices.
• Excellent communication and interpersonal skills to effectively interact with guests and coworkers.

• Minimum of 2 years experience in a service environment, ideally sales or hospitality.
• Secondary degree.
• Interest and knowledge of the culinary or food service industry.
• Strong customer focus and ability to work in a high-volume, fast-paced retail environment.
• Multitasking capabilities and computer literacy.
• Excellent communication and interpersonal skills, with the ability to build working relationships and understand English.
• Proven leadership abilities and ability to motivate and develop others while upholding IKEA values.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.