Commis | IKEA | Cairo Festival City

Job Requisition ID: 171322 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The IKEA Commis assists in daily food production ensuring compliance with food safety rules for safe meal preparation. This role focuses on customer satisfaction by providing excellent service and maintaining the highest standards in food safety and quality. As part of the team, you will support the Chef in enhancing production expertise while actively contributing to the store's success through effective operations and guest engagement.

Customer Service

• Ensure guests are always in focus and strive to make them smile.
• Meet and serve guests with empathy and care.
• Listen and support guests, demonstrating IKEA values.
• Lead by example and be a good ambassador for the IKEA store.
• Engage in daily dialogue with guests to gather feedback and act on their input.
• Ensure a great shopping experience for guests throughout the day.

Commercial

• Coordinate the area of food safety in the store.
• Implement IKEA Food Safety programs.
• Build relationships with national and local authorities, auditors, and suppliers.
• Stay updated on current and upcoming national food safety legislation.
• Familiarize co-workers with CASY (incident reporting) protocols.
• Ensure the IKEA FOOD Team is prepared to act in case of incidents.
• Initiate and follow up on investigations of food safety issues.

People

• Work with the Chef to increase expertise in food production.
• Ensure correct use of equipment and report any breakdowns.
• Attend food safety and other relevant training sessions.
• Perform related functions assigned as needed.

Steering the Business

• Work towards making the IKEA store successful and high-performing.
• Attract visitors and achieve sales growth and profitability.
• Ensure guest and co-worker satisfaction and operational performance.

Operations

• Implement systems and methods as per IKEA Concept Documentation.
• Ensure availability and quality of ingredients for timely food production.
• Follow standard recipes for high-quality food production.
• Adhere to food safety rules for safe production and storage.
• Maintain clean workstations per cleaning schedules.
• Guide cooking and presentation of culinary dishes.
• Ensure equipment and machinery standards are met.
• Utilize IKEA Concept tools and best practices.
• Perform other related functions as assigned.

• Excellent communication and interpersonal skills.
• Proven leadership abilities.
• Ability to work in a fast-paced and dynamic environment.
• Strong customer focus and teamwork.

• Minimum of 2 years experience in a service environment, ideally in sales or hospitality.
• Secondary degree.
• Interest and knowledge in culinary or food service industry.
• Strong customer focus and ability to work in a high-volume, fast-paced retail environment.
• Multitasking capabilities.
• Computer literacy.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.