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Client Relations Executive | Al Futtaim Group Real Estate | Cairo, Egypt

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Date: 24-Dec-2017

Location: Cairo, EG

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

About the Job:

Responsible of Clients Relations Management & Follow-up: Position will focus on developing and maintaining good relationship with customers and built trust, goodwill and confidence, while protecting the company’s image and reputation

Liaise with Sales, Legal, Development and Finance to obtain relative information needed to prepare contracts for signature and schedule dates with sold-to residential customers. 

  • Follow-up with Finance to provide properly signed cheques for sold units in line with payment schedules and provide client with signed receipts.
  • Provide after-sale services to customers by resolving any concerns or issues brought up by customers regarding contractual agreement, plan layout changes, or finishing requirements
  • Handle and respond to customer complaints, requests and queries effectively within agreed timeframe ensuring customer satisfaction and client retention.
  • Acquire up-to-date adequate product knowledge on residential, retail and commercial components of the project to be able to provide basic information to customers
  • Prepare & update monthly reports that cover cancellations, deliveries, contract status and upgrades/downgrades
  • Position has contacts with all departments to coordinate needed documentation and procedures
  • Position has contacts with existing clients to handle complaints and respond to them

 

About You:

Minimum Qualifications and Knowledge: BA Arts or BA Commerce

 

Minimum Experience: 3-4 years of experience

 

Job-Specific Skills: Good Knowledge of MS Office. Good command of Arabic & English Languages

 

Behavioural Competencies:  Interpersonal Skills. Negotiation Skills. Presentation Skills. Working under pressure. Troubleshooting and time management.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.