Cashier | IKEA | Mall of Arabia

Job Requisition ID: 176208 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The IKEA FOOD Cashier is responsible for operating cash registers and maintaining clean and orderly checkout areas, while providing exceptional customer service. The role requires adherence to Standard Operating Procedures (SOPs) including counting and recording floats to minimize losses, and supporting guests through empathetic service. Cashiers must also be knowledgeable about commercial activities and assist IFB coworkers when necessary. Success entails ensuring guests have a positive shopping experience, contributing to sales growth and profitability, ensuring the satisfaction of guests and co-workers, and optimizing operational performance through KPI measurements.

Customers

• Ensure guests are always prioritized and strive to make them smile.
• Meet and serve guests with empathy and care, listening to their needs.
• Lead by example and act as an ambassador for the IKEA store to ensure customer return.
• Have daily dialogues with guests to gather feedback and learn more about their needs.
• Ensure a great shopping experience for guests throughout the day as per company guidelines.
• Work efficiently and effectively to minimize queues.

Commercial

• Responsible for proper cash handling and accurate sales processing using cash registers and scanners.
• Use selling techniques to boost sales and stay updated on current and upcoming IFB activities.
• Be knowledgeable about the IFB Menu and food safety legislation.
• Ensure payments are processed quickly and accurately.
• Assist other IFB co-workers as needed.
• Ensure the IKEA FOOD Team knows how to act in case of an incident through the Emergency Management Team.

People

• Work with the Chef to increase knowledge and expertise in all production areas.
• Ensure the correct use of equipment and report breakdowns or failures to the Chef.
• Attend and participate in training sessions as required.
• Perform additional related functions as assigned.

Operations

• Work to make the IKEA store successful by attracting visitors and achieving sales growth.
• Ensure implementation and follow-up of SOP rules and guidelines.
• Receive payments by cash, check, credit cards, vouchers, or automatic debits and follow SOP for cash handling.
• Compute and record transactions with 100% accuracy for all register transactions.
• Count and record the float before trading begins and upon close of trading.
• Handle cash safely and securely.

• Strong customer focus with an ability to create a positive shopping experience.
• Excellent communication and interpersonal skills to build working relationships.
• Proven leadership abilities to lead by example and motivate co-workers.
• Ability to implement and follow SOPs for cash handling accurately.

• Minimum 2 years of experience in service environments, ideally in sales or hospitality.
• Secondary Degree required.
• Interest and knowledge in the culinary or food service industry.
• Ability to work in a high-volume, fast-paced, and constantly changing retail environment.
• Computer literacy and multitasking capabilities.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.