Cashier | IKEA | Cairo Festival City

Job Requisition ID: 177965 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The IKEA FOOD CASHIER role involves operating a cash register, providing excellent customer service, and maintaining the checkout area. You will engage with guests to ensure they have a positive experience while following standard operating procedures to minimize financial losses. Success in this role requires efficient handling of cash transactions, thorough knowledge of IKEA food offerings, and the ability to work effectively as part of a team to meet sales goals and operational KPIs.

Customer Service

• Ensure guests are always in focus and strive to make them smile, demonstrating empathy and care.
• Lead by example as a good ambassador for the IKEA store, giving guests a reason to return.
• Engage in daily dialogue with guests to gather feedback and act on their needs and wants.
• Ensure a great shopping experience throughout the day as per company guidelines.
• Work efficiently to minimize queues and maintain orderly checkout areas.
• Ensure customers' needs are satisfied and that they receive optimal service.

Commercial Activities

• Handle cash properly, processing sales accurately using cash registers and scanners.
• Utilize different selling techniques to boost sales.
• Stay updated on current and upcoming IKEA FOOD & BEVERAGES (IFB) activities.
• Be fully knowledgeable about the IFB Menu and food safety legislation.
• Process customer payments quickly and accurately.
• Initiate and follow up on investigations related to national and international range incidents.

People Management

• Work with the Chef to increase expertise in all areas of production.
• Ensure correct equipment use and report any breakdowns to the Chef.
• Attend and participate in training sessions.
• Perform other related functions as assigned.

Operations

• Contribute to making the IKEA store successful by attracting visitors, achieving sales growth, and ensuring guest satisfaction.
• Implement and follow up on SOP rules and guidelines.
• Receive payments by various methods while ensuring adherence to cash handling SOPs.
• Record transactions accurately and manage the float before and after trading.
• Ensure safe custody of collected cash.

• Excellent communication and interpersonal skills.
• Proven leadership abilities to motivate and develop co-workers.
• Ability to embrace and promote IKEA values, fostering a diverse environment.
• Strong customer focus and ability to create a positive guest experience.

• Minimum of 2 years of experience in a service environment, preferably in sales or hospitality.
• Secondary Degree required.
• Strong interest and knowledge in the culinary or food service industry.
• Must have a strong customer focus and ability to work in a high-volume, fast-paced, and constantly changing retail environment.
• Proven multitasking capabilities and computer literacy.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.