Business Analyst - Digital Product & Agile Delivery | Al Futtaim Finance | Financial Services

Job Requisition ID: 174409 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

The Business Analyst (Digital Product & Agile Delivery) serves as a bridge between business operations and digital delivery teams, translating functional needs into actionable digital requirements. This hybrid role combines traditional business analysis discipline capturing, documenting and validating business requirements with agile delivery techniques, including user story creation, customer journey mapping, and hypothesis-based testing. The role works closely with Digital Champions within each business function (Commercial, Finance, Operations, Collections etc) to ensure digital initiatives deliver measurable value while maintaining business continuity and alignment with the overall transformation roadmap.

What you will do

• Gather and Analyse Business Requirements – Conduct workshops with business teams and Digital Champions to capture needs, validate business rules, and prioritise features.

• Define Agile Artifacts (User Stories, Epics, Acceptance Criteria) – Convert approved business requirements into structured agile deliverables ready for development.

•  Map and Redesign Customer Journeys – Document as-is and to-be journeys, identify pain points, and propose digital enhancements aligned with target operating model.

• Support Hypothesis-Driven Discovery – Frame business challenges as testable hypotheses; validate through data insights or customer testing before committing to build

• Collaborate with Delivery Pods and Digital Champions – Serve as liaison between business functions and technical teams; ensure clarity, alignment, and feedback loops during delivery

• Facilitate Testing and UAT Readiness – Prepare test scenarios, manage UAT execution, and ensure user acceptance before release

•  Drive Continuous Improvement – Track post-release performance, capture lessons learned and feed them into backlog refinement and future sprints.

Required Skills to be successful

•  The role works closely with Digital Champions from each business unit to identify process gaps, capture improvement opportunities, and translate them into technology-enabled solutions delivered through agile pods.

•  Should be able to translate business requirement  and  write  Use cases/ stories. Manage Business requirement documentation. 

•  Well worsed with Excel, Powerpoint and  Whiteboard Teams Tools 

•  Knowledge and experience with Agile methodologies 

About the Team

•  This role reports to Head of Digitalisation 

What equips you for the role

•  Bachelor’s degree in Business Administration, Information Systems, or related discipline.

•  Certification in Business Analysis (CBAP, CCBA) or Agile Product Ownership (PSPO, CSPO, IIBA-AAC).

•  Knowledge of financial services, leasing, and rental processes preferred.

•  6–8 years of experience in business and digital analysis roles within transformation environments

•  Proven ability to work across both traditional BRD-based and Agile delivery models.

•  Experience with CRM, ERP, or financial systems (e.g., CarPro, Xapiens) and data platforms.

• Skilled in requirements elicitation, process mapping, journey design, and hypothesis validation.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.