Bill Collector | Al-Futtaim Automotive - BYD | KSA

Job Requisition ID: 177440 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

The Bill Collector is responsible for ensuring timely collection of outstanding receivables by maintaining consistent communication with customers, resolving payment issues, and supporting cash flow management. The role plays a key part in reducing overdue balances, improving collection efficiency, and maintaining positive customer relationships.

What You Will Do

Collections & Follow-Up

• Contact customers via phone and email to collect overdue payments.
• Follow up on outstanding invoices and maintain collection schedules.
• Ensure timely collection in line with company targets.

Customer Communication & Negotiation

• Negotiate payment plans with customers when required.
• Handle difficult conversations professionally and maintain relationships.
• Address customer concerns and ensure clarity on payment obligations.

Dispute Resolution

• Assist in resolving billing disputes with customers.
• Coordinate with internal teams to validate and resolve issues.
• Ensure disputes are closed in a timely manner.

Reporting & Documentation

• Record all communications and update customer accounts.
• Provide regular updates on collection status and aging reports.
• Maintain accurate and up-to-date records.

Escalation & Coordination

• Escalate complex or high-risk cases to the Credit Manager.
• Work closely with finance and credit teams.
• Support initiatives to improve collection performance.

Required Skills to Be Successful

• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Persistence and follow-up discipline
• Good organizational and time management skills
• Attention to detail
• Basic knowledge of financial processes

What Qualifies You for the Role

• High school diploma or Bachelor’s degree preferred
• 1–3 years of experience in collections, accounts receivable, or customer service
• Experience handling customer payments or billing queries
• Basic knowledge of accounting or ERP systems (e.g., SAP is a plus)
• Strong interpersonal skills

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.