Assistant Credit Control Manager | Real Estate | Shared Services

Job Requisition ID: 170685 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:

To pursue and proactively manage outstanding debtors for Retail, Residential and Commercial portfolios at DFC, achieving the departmental objectives of collecting outstanding monies, reducing overall debtor days, and minimizing the risk of bad debt.

• Credit Control Policy
• Group Bad Debt Provision Polic

What will you do:

• Monitor violations of Credit Policy; provide analysis, conclusion, and recommendations. Present findings to senior management and suggest actions/penalties to be taken where appropriate.
• Ability to reconcile customer accounts, internally along with contract, received payments and any other imposed charges.
• To reconcile with customers’ ledger and confirm that there are no deviations.
• To have a fully reconciled AR balance at any point of time during the financial year.
• Ability to manage GL accounts, prepare GL schedules and reconcile if required.
• Monitoring customer account details for non-payments, delayed payments, and other irregularities. Evaluate accounts on an ongoing basis to determine subsequent actions up to and including referral of account for legal action.
• Negotiate with customers to facilitate payment of outstanding receivables. 
• Develop reports and financial analysis as required for external and internal purposes and communicate collection issues to senior management.
• Research and responds to all accounts receivable inquiries in a prompt manner.
• Ability to work closely with Business operations to ensure credit and collection guidelines are adhered to and issues resolved quickly.

Required skills to be successful: 

Job-Specific Skills:

• Previous credit risk management experience would be beneficial
• Proficiency in MS Office (Word/ Excel/ PowerPoint/MS Projects);
• Extensive knowledge of financial package SAP and/or other ERP
• Effective negotiation skills
• Ability to communicate firmly and clearly with customers
• Ability to develop strong relationships
• Ability to work under pressure
• Ability to balance commercial and control perspective
• Must be assertive; able to deal with stakeholders at all levels

Behavioral Competencies:

• Excellent communication (fluent English) and interpersonal skills are essential
• Ability to drive continuous improvement adopting best practice
• Strong analytical and problem-solving skills
• Encourage subordinates
• Training & Coaching

What Equips you for the role: 

Minimum Qualifications and Knowledge:

• Bachelor’s degree in finance, accounting or a related field.
• Familiar with accounting standards and IFRS.
• Knowledge of UAE law as related to credit management.
• Advanced knowledge of ERP Financial Software is necessary; Yardi expertise is a must. Knowledge of SAP will be preferred

Minimum Experience:

• 2-3 years’ experience in a high volume commercial and collections environment.
• Proven track record of debt collection
• Previous credit risk management experience would be beneficial

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.