Swedish Food Market & Bistro Assistant | Retail | IKEA Al Ain

Job Requisition ID: 176013 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The IKEA Food Representative supports the IKEA FOOD function in driving sales through effective selling and merchandising in a fast, friendly, and efficient manner. This role strengthens IKEA store's position as the best home furnishing store in the local market by providing exceptional customer service, operating cash registers, and maintaining clean checkout areas. The role requires adherence to strict SOPs, including cash handling protocols and contributing to sales growth through strategic merchandising and customer engagement.

What You Will Do:

Commercial

• Contribute to the IFB Activities in the Store Commercial Calendar.
• Ensure all IFB articles are merchandised and presented according to IKEA standards and are properly labelled and priced.
• Understand and use different selling tools to boost the average transaction and items per transaction, thereby contributing to sales.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Process customer payments quickly and accurately following SOPs.
• Count and record the float before trading begins and after trading ends to reduce losses.

Operational

• Ensure that IFB units are ready before the store opens.
• Participate in monthly stock take and facilitate inventory control of all IFB articles around IKEA FOOD and the IKEA store.
• Adhere to guidelines on IFB operation and commercial growth review, ensuring operational checklists are done and action plans implemented.
• Provide a positive shopping experience with high customer service standards and maintain cleanliness.
• Engage in daily dialogue with guests to obtain feedback and share with the line manager.
• Ensure and maintain adequate stock of printed stationery and tools.
• Report incidents or complaints concerning the range to the line manager.
• Work with the Chef to increase knowledge and expertise in all production areas.
• Maintain clean and orderly checkout areas.

Training & Development

• Lead by example as an ambassador for the IKEA store in all interactions with guests.
• Attend and participate in training sessions as required.
• Stay updated on current and upcoming national legislation on food safety.
• Meet and serve IKEA guests with a smile, showing empathy, care, and willingness to listen.

Required Skills To Be Successful:

• Strategic Planning and Analytical Skills
• Strong Communication Skills
• Problem Solving Skills
• Multitasking Capabilities

What Qualifies You For The Role:

• High School/Trade School Graduate.
• 3 to 5 years in a similar role.
• Minimum 2 years experience in a service environment, ideally in sales or hospitality.
• Fluency in English and local language.
• Interest and knowledge in retail, culinary, or food service industry.
• Strong customer focus and multitasking abilities.
• Ability to work in a high-volume, fast-paced, and constantly changing retail environment.
• Awareness of food safety basics.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.