Shopping Experience Team Leader | Retail | IKEA Al-Ain

Job Requisition ID: 180391 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:
The Shopping Experience Team Leader is responsible for driving sales growth and ensuring a positive shopping experience while maintaining long-term profitability. This role is key in establishing and retaining life-long relationships with customers by aligning with IKEA's shopping methods and supporting the self-serve concept. The leader will inspire and motivate the team, leveraging product knowledge, market insights, and customer understanding to achieve sales targets and enhance customer satisfaction.

What You Will Do:

• Ensure customer guidance is in place to promote easy customer flow.
• Maintain waiting time and queuing policy as per benchmark.
• Support co-workers in resolving customer complaints quickly and positively.
• Ensure co-workers provide excellent customer service and acknowledge customers.
• Motivate and inspire the team through knowledge of the IKEA product range, the local market, and IKEA customers.
• Coach co-workers, supporting their training paths and developing key responsibilities.
• Ensure all co-workers are aware of sales targets, services, and expectations.
• Ensure the right number of co-workers are in place to run the department successfully.
• Find more effective ways of working to reduce costs.
• Ensure departmental SOPs are shared with co-workers.
• Receive, count, and sign off cash float for the day from the Accounts Department.
• Prepare reconciliation documents at the end of the business day, managing discrepancies.
• Collaborate with Finance to investigate discrepancies and ensure control on differences.
• Organize cash and coins properly by denomination in the till.

Required Skills To Be Successful:

• Proactivity in identifying and resolving issues.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Leadership skills to guide and motivate the team.

What Qualifies You For The Role:

• High School education required.
• 3-4 years of experience in Retail.
• Must have excellent communication and interpersonal skills.
• Good command of English language, with Arabic preferred.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.