Parts Sales Supervisor - Trade Point | Al-Futtaim Automotive | Global Aftersales

Job Requisition ID: 175768 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Parts Supervisor at the Trade Point Counter will focus on sales and distribution of OEM and aftermarket spare parts, aiming to maximize revenue and profitability of the designated location. The role requires strategic planning and operational management, ensuring the delivery of high-quality service to workshop customers and expansion of business opportunities. The position demands leadership abilities to manage the team and engage effectively with other supervisors, departments, and stakeholders. Success involves a deep understanding of market dynamics and maintaining a strong customer relationship.

What You Will Do:

• Lead sales and distribution of OEM and aftermarket spare parts, tyres, and batteries to maximize revenue and profitability.
• Manage day-to-day operations of the Trade Point Counter (TPC) location.
• Achieve financial targets, budgets, and profitability objectives for the assigned location.
• Develop new business opportunities and expand relationships with independent workshop customers.
• Collaborate with internal teams and regional supervisors to deliver comprehensive product and service solutions.
• Prepare regular performance reports, forecasts, and business updates for stakeholders.
• Handle customer complaints effectively to ensure high levels of satisfaction and retention.
• Supervise, coach, and develop the TPC team to drive performance and alignment with business goals.
• Ensure compliance with company processes, sales discipline, documentation, and audit requirements.
• Support local marketing initiatives and work closely with Regional/National Managers on strategy and performance improvement.

Required Skills To Be Successful:

• Strong understanding of OEM/OES and aftermarket parts business, pricing strategy, margin management, and revenue growth.
• Ability to lead, coach, and develop a team, drive performance, and ensure alignment with business goals.
• Proven ability to build and maintain strong relationships with independent workshops, handle complaints effectively, and drive customer retention.
• Experience managing daily operations, inventory discipline, reporting, budgeting, compliance, and achieving profitability targets.

What Qualifies You For The Role:

• Bachelor's or Master's Degree in a related field preferred.
• Extensive industry knowledge, expertise, and experience.
• Proficient in local market knowledge and business acumen.
• Strong communication and interpersonal skills.
• Problem-solving and analytical skills.
• Project management experience.
• Ability to manage complexity and demonstrate adaptability.
• Organizational skills and stress management.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.