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Arabic Speaking Service Advisor - Toyota Al Futtaim - Dubai

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Date: 10-Jun-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 37581 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Arabic Speaking Service Advisor - Toyota Al Futtaim - Dubai


About the Position:

We are currently looking for technically competent & performance driven Service Advisor to work within our busy Toyota workshop based in RAK. 


The Service Advisor is the most critical contributor to the CSV and NPS scores for the branch and needs to demonstrate an extremely high level of customer relationship skills to increase customer retention for the brand.


This is a revenue-generating role and is crucial for achieving budgeted service & other sales revenue targets every month.


This position directly interacts with:

 Customers

 Reception Managers

 Aftersales Managers and

 Workshop Teams


This role is often required to work extended hours to achieve targets and deliver on customer commitments. The Service Advisor also plays crucial role in obtaining the optimum scores in the Principal’s (TMC) dealer clinic activities.


Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering.

Minimum Experience: 3 to 5 years overall experience with automotive industry, preferably in a similar service role.

Job-Specific Skills: Working knowledge of MS office, SAP knowledge preferred, Customer handling skills Good communication skills. Conversant English & basic Arabic speaking Technically proficient Product and process knowledge

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.